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Customer Service Agent

3 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Northgate Vehicle Hire Full time

Salary:
£26,149 pa + bonus up to £1,307 pa OTE

Weekly Hours: 42.5 hours / week

As the UK's leading vehicle rental specialists, we make a commitment to keep our customers mobile, that's what we do.


As a
Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.


Life as a Customer Service Agent with Northgate Vehicle Hire


Our branches are busy, fast-paced places to be and, as a
Customer Service Agent, you will be right at the very centre of it.

You're often the first point of contact for customers; so confidently delivering a
great service with a smile is second nature.

Where
you really excel is in managing more than one task at a time - from sourcing vehicles so you can say yes to booking, resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.


You don't need any previous industry or vehicle rental administration experience to join our team (our
proven induction training will take care of that) but you'll need all of your customer service know-how, administration skill and most importantly your calm, 'can-do' attitude (
along with a Full UK or EU Driving Licence, of course) to get things done.


As a Customer Service Agent with Northgate Vehicle Hire, we offer:

Of course, a
great basic salary, but there's much more available for you at Northgate Vehicle Hire than just that.

Some of our most popular benefits include (but aren't limited to)

  • A fantastic
    quarterly bonus scheme (up to £1,307 pa OTE)
  • 24 days
    annual leave rising to
    26 days with service
    (+ bank holidays) and an extra day's leave to celebrate your birthday
- free
life assurance:

-
well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- exclusive employee
vehicle-leasing schemes
-
pension &
save-as-you-earn share scheme

  • Our
    Benefits App offering unlimited access to a huge range of
    retailer discounts and
    cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few
  • We're excited to have recently launched
    Wagestream for all our colleagues a Financial Wellbeing app that gives you more
    control over your pay. Not only does it let you choose **when
    to get paid** it also lets you put money aside each month and in addition you can get
    discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a
    financial coach


With over 60 branches nationwide, Northgate Vehicle Hire are the UK's go-to provider of light commercial vehicle rental solutions, partnering with some of the country's most well-known organisations.

We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.


And we're also part of something bigger -
ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain.

Few other companies can match the support, development opportunities and long-term security we offer.

Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.


We are agile. We are experts. We are imaginative. We are reliable.
**Keep your career moving, smarter.