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Applications Support Lead

3 months ago

London, Greater London, United Kingdom Investigo Full time
Experienced Application Support Lead required for an immediate start

Overview:

  • 36 months
- £400 per day

  • Inside IR3
  • Frequent visits on site (South West England) Responsible for the management of an identified area of the Application Support Team. The Application Support Teams provide day to day running and control of the Councils IT Business Systems and applications, such as Housing, Finance, Social Care, and Education.

Duties:

  • Ensuring effective management of IT incidents and requests to their resolution, minimising impacts to citizens and stakeholders.
  • Taking a lead role in their identified area to maintaining excellent stakeholder and supplier relationships, alongside effective performance to SLA
  • Provide leadership, direction, management, and development to the team.
  • To provide expert advice and act as identified area lead to deliver effective business systems to their supported departments.
  • Play a lead role in managing the software upgrades and disaster recovery tests of key IT systems.
  • Manage the development, implementation, maintenance and improvement of Application Support policies, processes, procedures, and standards.
  • To manage major system incidents, including communication strategy, incident log maintenance, liaising with software companies and post incident review. Ensuring system downtime is kept to a minimum and any financial or reputational damage as a result of the incident is identified and the relevant Service Manager is updated. If you feel that you fit the above criteria and have relevant experience, please send your cv to #J18808Ljbffr