Temporary Customer Service Administrator
1 week ago
TEMPORARY CUSTOMER SERVICE ADMINISTRATOR
MONDAY - FRIDAY
8:30AM - 5:00PM
NG14, NOTTINGHAM
£12 PER HOUR
STARTING ASAP
POTENTIAL TO GO PERM
Responsibilities:
- First point of contact answering inbound and outbound calls and dealing with enquiries
- Checking all portals throughout the day, ensure jobs are not missed and keeping to SLAs
- Planning and scheduling works for engineers as well as daily emergency and reactive work
- Communicating effectively with the team, management and colleagues to aid smooth running of department
- Providing excellent customer service to both residents and clients
- Booking all repairs/ appointments before arranging appropriate resource
- Data input / raising works orders
- Dealing with operative's enquiries
- Liaising with engineers ensuring that they have all relevant information and materials to carry out repairs
- Following GDPR Guidelines and protecting personal data
Person specification:
- Able to work on their own and as part of a team
- Excellent IT skills on Microsoft office knowledge
- Highly organised
- Previous admin experience
Job Type:
Temp to perm
Salary:
£12.50 per hour
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
Reference ID:
hcllwn
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