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German Customer Service

3 months ago

Upper Siddington, United Kingdom Frankly Recruitment Full time

Are you fluent in German and looking to kickstart your career with a global leader in medical innovation? We are currently seeking a passionate Customer Services Associate to join a customer service team in Cirencester.

If you have a customer-centric attitude, excellent communication skills, and a strong work ethic, we want to hear from you
You will be speaking and writing in English and German.

You may have an A-Level in German but will be able to learn the extra terminology required to do the role.


Based:
Cirencester

Salary:
£25 - £28k PA

This permanent full-time (37.5 hours a week), 5 days a week (Mon – Fri)
May consider Mon - Friday part time
Hybrid position which includes 2 -3 days a week based in Cirencester, UK

Key Responsibilities:
Manage customer requirements in core business systems
Process orders accurately and efficiently
Handle credit notes and Return Goods Authorisation
Maintain customer information with precision
Develop and maintain customer services Standard Operating Procedures
Ensure Customer Service KPIs are met for the best customer experience

Requirements:
Fluency in German or native speaker
Proficiency in Microsoft Office suite
Ability to work in a team and deliver on daily objectives
Previous customer service experience is an advantage
Valid work permit or VISA for the UK
Join a global business that is positively impacting lives worldwide. Apply now to be a part of a dedicated team