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Customer Service Advisor

3 months ago

Blackburn, Blackburn with Darwen, United Kingdom Radwell UKCanada Full time

Job Title - Customer Satisfaction Coordinator

Location - Blackburn, BB1 2QQ

Hours - 39 per week flexi-time

Salary - £26,384 per annum

Radwell International is growing This is a great time to join us and our Radwell Family at our northern branch based in Blackburn, BB1

_ About us:
_


As the world's leading provider of spare parts and repair solutions in industrial electronics, robotics and automation, we have been supporting our customers in maintaining their systems for more than 40 years.

Thanks to our constantly growing stock of currently more than 30 million parts and decades of cooperation with well-known manufacturers, our customers benefit from comprehensive solutions and fast response times.

We are currently represented worldwide with our HQ in New Jersey, USA.

_ About the role:
_
Sometimes, customers need you to expedite their orders. At other times, they may need to return an item to us for additional repair.

Or something completely different Whatever the problem is, you are the representative of Radwell that our customer trusts to get them back up and running as quickly and as smoothly as possible.


To resolve any issues, you'll need to be able to communicate clearly and effectively with customers and vendors and also internal departments, Supervisors and Managers to ensure that you can get what the customer needs as quickly as possible.

You'll also need to be computer literate as you'll be using multiple systems at the same time to keep up with the busy day

What Skills do you need?

_ About the requirements:
_

  • 5 x GCSE A-C (must include English) or equivalent qualifications.
  • Attention to detail
  • Accuracy
  • Problem solving abilities
  • Strong Computer Proficiency
  • Good Communication skills
  • Being able to multi task
  • Strong follow up skills

_ Desirable_

  • European Language Speaker (fluent)
  • Prior customer service experience

_ What's next?_

Required Skills:

Required Experience