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3rd Line Support

4 months ago

London, Greater London, United Kingdom Huntress Full time

My client, who is a leading global private equity investment firm is currently seeking a talented, customer service driven 3rd Line Support Engineer to join their busy helpdesk team.


Key responsibilities:

  • Resolving Incidents and Service Requests associated with end user software, PC hardware and mobile technologies
  • Documenting all actions on the ticket in Zendesk/ServiceNow, detailing diagnostic and troubleshooting steps performed, and the resolution; where necessary, providing high quality escalations to Global support groups or external service organisations
  • Keeping customers informed on progress of their ticket until they have agreed the resolution
  • Providing enhanced support for identified key leaders
  • Taking care of the firm's hardware assets by timely and accurate recording of all asset assignments
  • Assisting with PC builds and configuration

Key skills:

  • Advanced understanding of Windows Server and ability to troubleshoot and correct problems
  • Exchange/O365 support and configuration
  • Experience with VMware
  • Experience with SAN/NAS devices
  • Microsoft SCCM or Intune
  • Expert in with Microsoft Windows 10 issues
  • Knowledge of Windows Server is required
  • Troubleshooting skills with network, firewall and telecommunication devices
  • Exceptional communication skills written and verbal
  • Ability to quickly learn new skills and technologies
  • Experience and familiarity with Solarwinds or other monitoring tools
  • Enterprise AV solutions (e.g. Bitdefender, Sophos, Trend, etc)
  • Exposure to Cisco / Fortigate firewalls / HP managed switches advantageous

On offer:

  • Basic salary from £50k
  • Discretionary bonus
  • Salary reviews each year


Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.