3rd Line IT Support Specialist
6 days ago
3rd Line IT Support Specialist
Directions Recruitment Specialists is seeking a highly skilled and experienced 3rd Line IT Support Specialist to join our team.
Key Responsibilities:- Provide advanced technical support and troubleshooting services to our clients and staff.
- Manage and resolve complex IT issues, including hardware, software, and network problems.
- Collaborate with the IT team to ensure seamless delivery of IT services and support.
- Develop and maintain technical documentation and knowledge base.
- Stay up-to-date with the latest IT trends, technologies, and best practices.
- 3-5 years of experience in IT support, with a focus on advanced technical support.
- Strong knowledge of Microsoft Windows, Microsoft Office 365, and other IT systems.
- Excellent problem-solving and analytical skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong communication and interpersonal skills.
- IT degree or diploma.
- ITIL certification.
- Experience with network protocols, firewalls, and VPNs.
- Knowledge of cybersecurity principles and practices.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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