3rd Line IT Support Specialist

6 days ago


London, Greater London, United Kingdom Directions Recruitment Specialists Full time
Job Title:

3rd Line IT Support Specialist

Directions Recruitment Specialists is seeking a highly skilled and experienced 3rd Line IT Support Specialist to join our team.

Key Responsibilities:
  • Provide advanced technical support and troubleshooting services to our clients and staff.
  • Manage and resolve complex IT issues, including hardware, software, and network problems.
  • Collaborate with the IT team to ensure seamless delivery of IT services and support.
  • Develop and maintain technical documentation and knowledge base.
  • Stay up-to-date with the latest IT trends, technologies, and best practices.
Requirements:
  • 3-5 years of experience in IT support, with a focus on advanced technical support.
  • Strong knowledge of Microsoft Windows, Microsoft Office 365, and other IT systems.
  • Excellent problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong communication and interpersonal skills.
Preferred Qualifications:
  • IT degree or diploma.
  • ITIL certification.
  • Experience with network protocols, firewalls, and VPNs.
  • Knowledge of cybersecurity principles and practices.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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