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Sales Support Administrator

3 months ago

Mansfield, Nottinghamshire, United Kingdom Getinge Full time

At Getinge we have the passion to perform
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally.

At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows.

Every day we collaborate to make a true difference for our customers - and to save more lives.

Are you looking for an inspiring career? You just found it.

  • To champion and drive forward the efficient, effective operation of sales support. To develop relationships with key influencers both internally and externally. To work as part of the Sales Support team to ensure a first class customer service is provided at all times, whilst adhering to customer SLA's._


Being a key contributor to drive Getinge UKI demo stock control across all business areas to co-ordinate stock availability, liaise with logistics, sales personnel and customers to ensure timely arrival and collection of clinical and non-clinical trials and demonstrations.


Management of main sales in box to ensure timely delivery of customer queries and orders to the relevant sales administration teams.


Key duties and responsibilities:

  • Control/operate telephone system and process incoming calls to branch.
  • Typing, data entry and document services as required.
  • Prepare quotations.
  • Order processing and invoicing (Sales & Service).
  • Management of consignment stocks and calloff orders.
  • Assist in preparation of tender submissions with the Tender Clerk.
  • Adhere to tight deadlines.
  • Respond to customer enquiries and queries in a polite and informative manner.
  • Ensure filing is kept up to date and in line with company guidelines.
  • Assist sales and service staff where necessary.
  • Assist other members of the administration team as required.
  • Maintain up to date records of installed base.
  • Stock maintenance and control.
  • Mail shot and literature orders as required.
  • To liaise with sales staff in relation to demo stock availability
  • Obtain customer agreement and internal approvals
  • Coordinate delivery and collection of trials and demonstrations with internal and external logistics
  • Ensure relevant consignment movements are tracked in SAP to comply with internal and external audit procedures
  • Maintain appropriate records of equipment request
  • Ensure compliance with internal and external decontamination requirements and records
  • Provide statists on stock usage in order to make recommendations as to demonstration stock levels
  • Report of missing stock to liaise with relevant departments for retrieval purposes
  • Liaise with relevant managers and finance teams in relation to stock writeoff
  • Work closely with service engineers and workshop to ensure routine maintenance checks and repairs are carried out of the demonstration stocks
  • Routine sale and renewal of existing demonstration stocks
  • Diary Management

Quality System Duties and Responsibilities:

Build Quality into all aspects of the work by maintaining compliance to all quality requirements.

Knowledge/Skills/Experience:

  • SAP experience preferred
  • Strong IT skills; Outlook, Microsoft Word, Excel and PowerPoint
  • Excellent communication skills, written and verbal.
  • Attention to detail.
  • Ability to manage own workload and prioritise.
  • Ability to work independently as well as part of a team_. _

Personal qualities:

  • Enthusiastic and willing to learn
  • Approachable.
  • Flexible approach to work

About us


Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future.

Our passionate people hold our brand promise 'Passion for Life' close to heart.


Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.