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IT Infrastructure Support Engineer
3 months ago
Job Description
IT Infrastructure Engineer Our Client is a Global organisation with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1 st to 3 rd level experience in support. You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. IT Infrastructure Engineer- IT Infrastructure related project
- Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
- Communicate and coordinate with the user in each office (in English)
- Provide support for to end users during system deployment/migration(User manual, user training)
- Global User Support
- Act as 2 nd /3 rd line support for IT infrastructure related enquiries and incidents.
- Escalate the incidents to the appropriate vendors.
- Incident management with the ticketing system (etc. ServiceNow).
- Proven working experience in IT Service management operations
- Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)
- Basic operation system knowledge (e.g. Windows10, Windows server, Azure)
- Basic Microsoft Office 365 knowledge
- Second line level technical support and problem-solving skill
- Candidate needs to have strong interpersonal communication skills
- Ability to work both independently and as part of a team.
- Adoptability to work in a fast-changing environment
- Strong written and verbal communication skills
- Proficient in English & Japanese language skills (Reading/Writing/Speaking).
- User facing support skills
- Self-motivated and an innovative mindset
- 3 to 5+ years IT experience in a corporate environment.
- Second line technical support
- System Maintenance
- Microsoft Windows, Windows Server, Virtual desktop, Microsoft365
- Cisco/Fortinet
- Project management experience preferred.
