Customer Service Assistant

2 weeks ago


Essex, United Kingdom Pure Resourcing Solutions Limited Full time

Pure are pleased to be supporting a private distribution company based in Chelmsford to recruit for a experienced Customer Service Advisor.

The ideal candidate will be responding to customer enquiries as the first point of contact from a variety of channels including telephone, email, web and internal systems.

Main Duties:

  • Resolve customer issues and complaints in a timely manner.
  • Where necessary, escalate issue following an internal process to get the best resolution for the customer.
  • Work closely with the transport planners to ensure customers are receiving the high-level of service they have been promised.
  • Provide clear and concise responses to all enquiries and ensure all information given is correct and accurate.
  • Provide reactive and pro-active support to increase customer retention.
  • Manage and resolve issues via our case management system.
  • Ensure all missed calls are followed up.
  • Provide ETAs and servicing history to customers when requested.
Skills required:
  • At least 2 years experience within a Customer Service role
  • Must be able to drive due to location
  • Administration skills
  • Excellent telephone manner
  • Great IT skills within Microsoft word packages
  • Great time management
  • Self motivated and team player
Join the team and be part of a company dedicated to delivering outstanding service to our customers. If you are ready to take on this exciting challenge, please contact or Apply now#J-18808-Ljbffr

  • Essex, United Kingdom Essex County Council Full time

    Customer Service Assistant Braintree District Council Temporary, Full Time £12.70 per hour Location: Braintree Closing Date: Monday 13th May 2024  Essex County Council (ECC) are delighted to be supporting Braintree Council to recruit a Customer Service Assistant The Opportunity: We have an exciting opportunity for a Customer...


  • Essex, United Kingdom Ultimate Banking Full time

    Do you love helping customers? Are you a natural people person? Being a Customer Service Assistant in the Brentwood branch for the Saffron Building Society will allow you to be yourself. By assisting people in a positive and patient way, you can ensure they leave the branch with a smile on their face. The people are the beating heart of the Saffron...


  • Essex, United Kingdom Ultimate Banking Full time

    Do you love helping customers? Are you a natural people person? Being a Customer Service Assistant in the Brentwood branch for the Saffron Building Society will allow you to be yourself. By assisting people in a positive and patient way, you can ensure they leave the branch with a smile on their face. The people are the beating heart of the Saffron...


  • Essex, United Kingdom South East Full time

    Come join our fantastic team.We love to entertain! It’s in our DNA!... and it’s not just about bowling.We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4DLaser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fullylicensed bars including cocktails, and of course our fabulous food menu. We have something fun for...


  • Essex, United Kingdom Tenpin Ltd Full time

    Customer Service Assistant - EssexCome join our fantastic team.We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food...


  • Essex, United Kingdom Tenpin Ltd Full time

    Customer Service Assistant - EssexCome join our fantastic team.We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food...


  • Stansted, Essex, United Kingdom World Duty Free Full time

    Customer Assistant Customer Service Advisor Location Stansted Airport Pay competitive rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) Contract -24.5 hours per week, plus overtime, permanent Working pattern - 2 week rolling shift pattern between the hours of 3am-10pm Customer Service advisors have a very...


  • Stansted, Essex, United Kingdom World Duty Free Full time

    Customer Assistant Customer Service AdvisorLocation Stansted AirportPay competitive rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours)Contract -24.5 hours per week, plus overtime, permanentWorking pattern- 2 week rolling shift pattern between the hours of 3am-10pmCustomer Service advisorshave a very exciting role...


  • Essex, United Kingdom Essex County Council Full time

    **About the role** **Customer Service Assistant - Across Essex** Permanent, Part Time Up to £22,361 per annum (FTE) Location: Essex Working Style: Fixed-base worker Come and join us in Libraries where we’re starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible. We are...


  • Essex, United Kingdom CCR Recruitment Group Full time

    Customer Service Advisor Location: Romford Salary: £25,000 (Plus excellent bonus and benefit package) Monday - Thursday between 8:00am - 8:00pm Friday 8:00am - 6:00pm (*40 hours a week*) (some flexibility is needed) Our client is a fast-growing specialist in their field - they are currently in search for a strong Customer Service Advisor who can bring...


  • Essex, United Kingdom Essex County Council Full time

    **About the role** **Customer Service Assistant - Across Essex** Permanent, Full Time Up to £22,361 per annum Location: Essex Working Style: Fixed-base worker Come and join us in Libraries where we’re starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible. We have 4...


  • Essex, United Kingdom Essex County Council Full time

    About the role **Customer Services Assistant - Essex Libraries** Permanent, Full Time Up to £22,361 per annum (FTE) Location: Essex Come and join us in Libraries where we’re starting to reimagine what our libraries are going to be and help our present & future customers have the best experience possible. These are permanent positions. We have 2...


  • Stansted Mountfitchet, Essex, United Kingdom World Duty Free Full time

    Customer Assistant Customer Service Advisor Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. Location Stansted Airport Pay competitive rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) Contract -24.5 hours per week, plus overtime,...


  • Essex, United Kingdom PSR Solutions Full time

    We are currently assisting a leading house builder during their search for a Customer Service Operative / Maintenance Operative to work in their customer service team. Covering sites across Essex. The business has built up a great reputation for delivering high quality houses and apartments across West London. They have a commitment to ensure that customers...


  • Essex, United Kingdom Resourcing Group Full time

    Customer Service Advisor Contract: Perm Resourcing Group are recruiting for an experienced Customer Service Advisor to join a maintenance contractor in Loughton. **Your role and responsibilities**: - Prepare, as required, official orders for authorisation and issuing to contractors and/or suppliers - Deal with all initial matters relating to rechargeable...


  • Essex, United Kingdom Baker Self Adhesive Labels Full time

    **We have a new job opportunity for a Customer Service Representative** Bakers is an award-winning, independent trade label and packaging manufacturer. We are a dynamic and innovative family run business, at the forefront of the label printing industry. Based in Brentwood, Essex, our state-of-the-art production facility and open plan offices provide a fast...


  • Brentwood, Essex, United Kingdom Ultimate Banking Full time

    Do you love helping customers? Are you a natural people person? Being a Customer Service Assistant in the Brentwood branch for the Saffron Building Society will allow you to be yourself. By assisting people in a positive and patient way, you can ensure they leave the branch with a smile on their face. The people are the beating heart of the Saffron Building...


  • Brentwood, Essex, United Kingdom Ultimate Banking Full time

    Do you love helping customers? Are you a natural people person? Being a Customer Service Assistant in the Brentwood branch for the Saffron Building Society will allow you to be yourself. By assisting people in a positive and patient way, you can ensure they leave the branch with a smile on their face. The people are the beating heart of the Saffron Building...


  • Brentwood, Essex, United Kingdom Ultimate Banking Full time

    Do you love helping customers? Are you a natural people person? Being a Customer Service Assistant in the Brentwood branch for the Saffron Building Society will allow you to be yourself. By assisting people in a positive and patient way, you can ensure they leave the branch with a smile on their face. The people are the beating heart of the Saffron Building...


  • Brentwood, Essex, United Kingdom Ultimate Banking Full time

    Do you love helping customers? Are you a natural people person? Being a Customer Service Assistant in the Brentwood branch for the Saffron Building Society will allow you to be yourself. By assisting people in a positive and patient way, you can ensure they leave the branch with a smile on their face. The people are the beating heart of the Saffron Building...