IT Support Apprentice

6 days ago

Northampton, United Kingdom QA Ltd Full time

HybrIT is a fast-growing Systems Integrator and Managed Service Provider. They deliver a customer first approach to services, ensuring quality while maintaining great relationships with our customers.

Customers range from large corporate businesses to small and medium enterprises. Customers are from a wide range of verticals from financial services, public sector and legal to national retail. HybrIT has a number of routes to market with extensive partnerships within the IT channel and a growing direct business.

This gives staff a broad range of exposure and experience across multiple business sectors and different scales of technical solutions.

Overview:

HybrIT are now looking for an eager candidate to join them as an apprentice.

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Cloud Network Specialist - Level 3 Apprenticeship.

The right candidate can expect a competitive package while being able to work in an environment, which allows the team to develop both personally and professionally, in an exciting growing business.

HybrIT is now looking to recruit a Service Desk Analyst Apprentice to who will develop their capabilities to perform various IT Support and administrative tasks.

The Role is to develop the skills to perform Service Desk Support role, that provides a front-line service to customers to deliver IT support within the managed services team. The role will be varied and provide opportunity to assist and or deliver internal and customer projects.

Main responsibilities:

  • Day-to-day front-line IT support up to 2nd line for end users providing first contact fix where possible
  • Systems Administration of cloud technologies such as OS365, operating systems and server-based applications
  • Basic Network Administration Skills
  • Logging incidents and service requests from customers received via telephone, email and customer portal through ITSM tool and process accordingly
  • Provide excellent Client Communication & Customer Services Standards
  • Perform Project duties such as device builds, IT moves and assist with installations which can range from IT cabling, desktop installations and server\datacentre installs

Desirable skills / experience:

  • Basic Windows 10 skills
  • Basic Microsoft Office Skills
  • Basic Understanding of computer components

Personal attributes:

  • The candidate should have a keen interest in IT and technology
  • The correct attitude and aptitude to develop current skills for new and emerging technologies
  • Self-motivated with ability to work as part of a team
  • Good customer service skills
  • Keen focus on attention to detail with good communication skills (both written and verbal)
  • Good problem-solving and analytical skills
  • Positive working attitude and work ethic
  • Good time-management

Entry requirements:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Benefits include:

  • 25 days holiday
  • Company sick pay
  • Social events
  • Company pension scheme
  • Progression onto more senior positions following successful completion of the apprenticeship

Future Prospects:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Apply now

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