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Director of Restaurants and Events
3 months ago
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Montcalm Marble Arch - opening Winter 2024
About Montcalm Collection
United by timeless style and peerless service, the Montcalm Collection is London's compendium of luxury hotels.
Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city's story.
Architecture and style may change, but classic hospitality stands the test of time:expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.
Discover the hotels in the collection.
Our historic brewery reimagined as a vibrant modern hotel:
The Montcalm At The Brewery.
Our Georgian charmer with an artful modern spirit:
The Montcalm Marble Arch. Our storied city-slicker, housed in the former headquarters of the
Royal Mail:
The Montcalm Royal London House.
Our duo of mindful hotels which set a slower pace:
Inhabit Southwick Street and Inhabit Queen's Gardens.
Overview
As our Director of Restaurants and Events, you will play a pivotal role in shaping the culinary identity of our preopening hotel in Marble Arch, London.
You will be responsible for overseeing all aspects of food and beverage operations, which includes, Lilli Restaurant, breakfast service, service in The Library (executive lounge) and our Room Service & Honour Barr operation.
Your creativity, leadership, and strategic vision will be instrumental in establishing our Food and Beverage as a premier destination in London's vibrant dining scene.
Working closely with our Executive Chef and F&B Managers, you'll craft menus that dazzle, uphold our quality benchmarks, and boost profitability.
Your role will also entail setting and reinforcing operational standards, ensuring strict adherence to hygiene and safety regulations for the utmost cleanliness and food safety.
You'll build, mentor, and motivate a team of culinary and service experts, fostering a culture of excellence and collaboration where everyone strives for continuous improvement.
Your strategic prowess will shine as you drive revenue growth through smart pricing strategies, efficient cost management, and innovative sales and marketing endeavours.
By nurturing partnerships with local suppliers and artisans, you'll infuse our offerings with the finest ingredients, enriching our culinary repertoire.
Remaining attuned to industry shifts, customer preferences, and competitor dynamics, you'll leverage insights to constantly refine the guest experience and maintain our competitive edge.
Benefits
- Collaborative and empowering team dynamics.
- Pathways for promotions and growth within the brand.
- Recognition and Rewards Program.
- Access to an array of discounts via our Benefits Platform.
- Comprehensive training through Certified Classroom and E-Learnings.
- 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2year tenure.
- Health incentives: Cashback on optical, dental, chiropractic, and physio services.
- Concession on gym memberships.
- Nutritious meals provided during shifts.
- Complimentary drycleaning service for uniforms.
- Inclusive pension schemes
Key Responsibilities
Promotes The Montcalm Marble Arch to becoming a recognised culinary destination by creating memorable guest experiences through artistry and uncompromised passion for excellence.
- Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on food, beverage, and labour costs.
- In partnership with other department heads, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for our guests.
- Ensure all credit and financial transactions are handled in a secure manner.
- Direct daytoday staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
- Educate and train all team members in compliance with governmental regulations. Ensure staff is properly trained in quality and service standards and has the tools and equipment to carry out job duties.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Ensure that all food and beverage facilities and equipment are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
- Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
- Solicit guest feedback to improve food and presentation quality.
- Analyse guest insights to identify and meet customer expectations and build on guest loyalty.
- Inter
