Emergency Response Officer

2 weeks ago

London, Greater London, United Kingdom City of Westminster Council Full time

About Us:

THE EXTRAORDINARY STORY OF INDEPENDENT LIVES


Adult Social Care in Westminster City Council is a world of extraordinary stories, where our passionate, caring and committed professionals do brilliant work every day.

Mrs D was frail and unwell. Her son was her main carer, but he wasn't coping. We stepped in to help, but they were hostile to outside agencies. They'd always lived together and were terrified they'd be split up.

Our social worker did a great job persuading Mrs D to get hospital treatment and a temporary stay in a care home.

In an epic effort throughout COVID, she gained the son's trust and sorted all the repairs, carers and nurses needed so that Mrs D could come home to live with her son.

We also got Mr D regular respite and a personal budget awarded in recognition of him as her carer. After all, there's nothing more important than living the life you want.

The Role:


As an Emergency Response Officer you can make your own powerful contribution by joining the service that provides short term support to older people living in our community.

You'll join a successful and dynamic team providing emergency lifeline support to vulnerable older residents by delivering peace of mind at the 'push of a button'.


Often working alone and unsupervised in a high-pressure environment and busy city, you'll be responding to emergency alarm calls, carrying out care visits and safety checks, and completing the installation of lifeline alarms.

We'll also expect you to take responsibility for resolving issues and problems while responding to emergency calls or dealing with challenging situations, some of which may involve service users who are vulnerable or in distress.


You must be able to work shifts, including evenings, nights, weekends and Bank Holidays, and hold a full UK manual driving licence.

Westminster City Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and we will expect you to share this commitment.

Please refer to the
Job Description for more information.

About You:


With a good awareness of the importance of care in the community in relation to our older citizens, and knowledge of DWP, Age UK and the other the statutory and voluntary agencies working with older people, you'll have a strong commitment to providing a customer-oriented service.

Ready to use your own initiative to resolve complex out of hours problems, and capable of planning and organising your own workload with minimum supervision, you'll be a caring and thoughtful team player with excellent numeracy and communication skills, and the ability to use basic computer systems.


With a flexible and positive attitude to your work, an excellent time keeping record and a full driver's licence, one year's experience in a similar role would be an advantage.

You should also possess a recognised and current First Aid certificate.

What We Offer:

Westminster is an amazing place. There are 250,000 diverse residents, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people working here every day. Westminster City Council's strategy is to work towards a Fairer Westminster.

A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city's future.

By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.


We are a multi award winning and forward-thinking Council which appreciates that people work in different ways, and where our staff benefit from working in a range of flexible and agile working patterns.

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