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Bookings & Emergency Allocation Officer
3 months ago
Bookings & Emergency Allocation Officer:
An exciting opportunity has arisen to join the Bookings and Emergency Allocations Team in the Housing Options Service
As a Bookings and Emergency Allocations Officer, you will assess the accommodation needs of homeless applicants approaching the service for assistance.
You should have knowledge of the statutory requirements and guidance governing the suitability of accommodation
You will be managing a caseload of applicants accommodated under homelessness duties and powers in bed & breakfast accommodation and liaising with the lead officer dealing with the homelessness assessment to ensure all enquiries are completed in a timely manner to ensure that applicants access agreed move-on options including but not limited private rented accommodation.
You will be responsible for maximising income through effective partnership and team working. You will have good knowledge of the Housing Benefits system and general knowledge of the wider welfare benefits available to customers, including but not limited to understanding the benefit cap and affordability.
You will have excellent customer engagement skills, be able to describe and talk through options, have relevant knowledge and be able to undertake holistic assessment of needs, including financial assessments and use a range of resources and tools to support the move-on process so that households are moved into suitable accommodation first time round.
Additional information
Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough.
Together; Open; Willing; Excellent; Respect.
Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups.
We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.
We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.Files:
Bookings-&-Emergency-Allocations-
