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Customer Complaints Handler

4 months ago

Old Rayne, Aberdeenshire, United Kingdom WE Talent Full time

Customer Complaints Handler Position at WE Talent

Are you passionate about providing top-notch customer service and adept at resolving issues efficiently? If you thrive in a dynamic work environment and enjoy facing new challenges daily, then this might just be the opportunity for you

  • Offer: Full-time permanent role at Braintree location.
  • Schedule: 8-hour shifts including some weekends.

Responsibilities:

  • Handle Complaints: Address and manage customer complaints effectively to ensure a positive customer experience following company guidelines.
  • Clear Communication: Interact with customers via phone, email, or live chat with clear and empathetic communication.
  • Monitoring: Monitor and respond to Trustpilot reviews.
  • Problem-Solving: Investigate issues thoroughly and collaborate with internal teams and external service providers to find effective solutions.
  • Support: Provide administrative assistance and respond to customer service calls as necessary to assist the team.
  • Call Quality: Support call auditing and phone training to maintain service quality.
  • Record Keeping: Accurately document all interactions and resolutions.
  • Customer Focus: Prioritize customer satisfaction above all, aiming to exceed their expectations.

Requirements:

  • Experience: Prior experience in customer service or complaint handling, ideally in a call center setting.
  • Skills: Strong communication and interpersonal abilities, including written correspondence skills.
  • Attitude: Positive mindset, willingness to assist, and ability to handle pressure calmly.
  • Organization: Excellent organizational skills, multitasking, and effective prioritization.
  • Tech-Savvy: Proficient with CRM systems and other service-related software.
  • Business Awareness: Understanding of customer service's business impact and ability to make decisions supporting company objectives.

Desirable Qualifications:

  • Knowledge of Consumer Rights.
  • GCSE Maths and English qualifications.
  • Experience with online review platforms.

Benefits:

  • Basic Salary: £26,500 per annum.
  • Working Week: 5-day week including weekends and potentially bank holidays.
  • Annual Leave: 30 days with extra for long-standing employees.
  • Employee Assistance Program: 24-hour helpline covering various life issues.
  • On-Site Parking and Free Yearly Flu Vaccinations.
  • Colleague Discount: 25% discount for employees.

Company Information: WE Talent serves as an employment agency for permanent placements. By expressing interest in this role, you agree to the applicable Privacy Policy and Disclaimers available upon request.