Ward Clerk

7 days ago


Bolton, Bolton, United Kingdom Bolton NHS Foundation Trust Full time

Job Summary

We have a great opportunity for an enthusiastic, flexible, and motivated individual to join our team of ward clerks on the Acute Medicine Assessment Units. The role involves working over 7 days a week, covering a 24-hour service that includes night shifts and bank holidays. Strong communication and interpersonal skills are a must, along with the ability to work effectively in a team in a patient-centered setting.

Main Duties of the Job

The ideal candidate will have excellent IT skills and collaborate with the Acute Medicine Department's multidisciplinary team. They will serve as the primary contact for patients, families, and visitors in a bustling environment, focusing on accurate data entry and attention to detail. A professional and well-presented demeanor, coupled with exceptional customer service abilities, is essential.

About Us

We are committed to providing a fantastic work environment with friendly teams. Our Trust's goals are to enhance the health of our community, deliver top-notch care, and ensure our staff find joy and pride in their work.

Job Description

Job Responsibilities

Job Purpose:

  • Will collaborate with the Multidisciplinary team.
  • Support nursing staff with clerical tasks.
  • Handle Reception, clerical, and administrative duties with a focus on excellent customer service.
  • Act as the primary contact for patients, families, and visitors.
  • Assist in admission, transfer, and discharge processes.
  • Communicate with patients' families, GPs, Hospital, and other team members as required.

Analytical and Judgmental Skills

  • Respond to phone inquiries from clients/carers and other parties, ensuring messages are clear and accurate. Emphasis on confidentiality and referring information requests to the appropriate staff.
  • Ensure clerical procedures for appointments, admissions, transfers, and discharges are in line with Trust policies.
  • Coordinate with the Health Records department for case notes management.
  • Prepare patient notes for transfers to other hospitals.

The above list is not exhaustive, and the role may involve additional duties of a similar nature.

Person Specification

Qualifications

Essential

  • GCSE English & GCSE Maths grade C or above, or equivalent
  • IT qualification

Desirable

  • Previous NHS experience

Experience

Essential

  • Experience working in an office/reception environment

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