Ward Clerk

Central delivery Suite (CDS) are looking for a dynamic, motivated and eager ward clerk to join our team of dedicated professionals.

You will be one of the first people to greet our women and our families and demonstrate our strong Bolton values.

At times may be expected to rotate to others areas within the maternity Antenatal clinic, Antenatal day unit, Antenatal ward and the postnatal ward to cover the needs of the service.

You will be required to work 37.5 hours per week over a 7 day/ night service. You will need to have excellent customer service skills and be familiar with a ward environment and etiquette. You also must have excellent communication skills and be able to prioritise your own workload and work within the multidisciplinary team.

As you are the first face that our women and visitors will see on arrival you must have a polite and courteous disposition.

You will also require to have good computer skills as you will be using the trust's digital systems such as patient management.

You will also be responsible for management of patient records, help facilitate admissions and discharges and book follow on referrals/appointments if necessary.

You will be responsible for generating NHS numbers from the spine when needed and supporting other departments in this.

If you feel that you can meet this criteria and are eager to take on new challenges within the Department then please apply.

**Responsibilities**:

- Undertake the registration of patients’ admissions and discharges, appointments and outcomes on the Patient management system.
- Request case notes from medical records/file for patients attending on to the ward, locate any missing case notes using tracking skills and knowledge of filing systems.
- Ensure that health records standards are met at all times adhering to the access to health records policies and that all data is input is in compliance with the data protection act.
- Arranging/booking of outpatient appointments in accordance with discharge information.
- Ensure all documents are filed correctly and that case notes are maintained in a neat and orderly state.
- Plan and prioritise own workload to ensure ward deadlines are met
- Complete corporate, departmental induction and required IT training.

Communication and Client contact.
- Ensure at all times that patient/client confidentiality is maintained, promoting equality for patients and others and respecting privacy, dignity, religious and cultural beliefs.
- Ensure the prompt answering of telephone calls in an efficient, helpful and professional manner.
- Ensure prompt answering of the door, in a friendly approachable manner.
- Ensure all necessary information is relayed and display an understanding for the degree of urgency required.
- Liaise with medical secretaries, other disciplines and departments to ensure relevant communication with regard to patient care is maintained. Adhere to the confidentiality disclosure.