Ward Clerk

Ward A4 is a very busy 23 bedded Medical Ward that specialises in Diabetes and Endocrinology in the Acute Adult Care Division.

We are looking for a dynamic, motivated and eager Ward Clerk to join our dedicated team of professionals.

You will be required to work 37.5 hours per week over 5 days and have excellent customer service skills and be familiar with the ward environment and etiquette. You also must have excellent communication skills and be able to prioritise your own workload and work within the multidisciplinary team.

As you are the first face that the visitors will see on arrival you must have a polite and courteous disposition.

You will also require to have good computer skills as you will be using the trust's digital systems such as patient management.

You will also be responsible for management of patient records, help facilitate admissions and discharges and book follow on referrals/appointments if necessary.

If you feel that you can meet this criteria and are eager to take on new challenges within the Department then please apply.

**Responsibilities**:

- Undertake the registration of patients’ admissions and discharges, appointments and

outcomes on the Patient management system.
- Request case notes from medical records/file for patients attending on to the ward, locate

any missing case notes using tracking skills and knowledge of filing systems.
- Ensure that health records standards are met at all times adhering to the access to health

records policies and that all data is input is in compliance with the data protection act.
- Arranging/booking of outpatient appointments in accordance with discharge information.
- Ensure all documents are filed correctly and that case notes are maintained in a neat and

orderly state.
- Plan and prioritise own workload to ensure ward deadlines are met
- Complete corporate, departmental induction and required IT training.

Communication and Client contact.
- Ensure at all times that patient/client confidentiality is maintained, promoting equality for

patients and others and respecting privacy, dignity, religious and cultural beliefs.
- Ensure the prompt answering of telephone calls in an efficient, helpful and professional

manner.

G.Ps, staff and other healthcare professionals, to appropriate staff ensuring accuracy.
- Ensure all necessary information is relayed and display an understanding for the degree of

urgency required.
- Liaise with medical secretaries, other disciplines and departments to ensure relevant

communication with regard to patient care is maintained. Adhere to the confidentiality
disclosure.