Current jobs related to Collections Agent - Cardiff, Cardiff - Equiniti

  • Service Delivery Agent

    4 days ago

    Cardiff, Cardiff, United Kingdom Thrifty Car & Van Rental Careers Full time

    Job Title: Service Delivery AgentLocation: CardiffHours: Zero HourSalary: £11.44Benefits:Company pension schemeEmployee discount schemeFunded Summer and Christmas eventsCycle to work schemesDiscounted car hire ratesFriendly and supportive working environmentRole Overview:As a Service Delivery Agent, you will ensure all vehicles are thoroughly cleaned and...

  • Service Delivery Agent

    4 days ago

    Cardiff, Cardiff, United Kingdom Thrifty Car & Van Rental Careers Full time

    Job Title: Service Delivery AgentLocation: CardiffHours: Zero HourSalary: £11.44Benefits:Company pension schemeEmployee discount schemeFunded Summer and Christmas eventsCycle to work schemesDiscounted car hire ratesFriendly and supportive working environmentRole Overview:As a Service Delivery Agent, you will ensure all vehicles are thoroughly cleaned and...

  • Service Delivery Agent

    1 week ago

    Cardiff, Cardiff, United Kingdom Thrifty Car & Van Rental Full time

    Job Title: Service Delivery AgentJob Summary:We are seeking a highly organized and detail-oriented Service Delivery Agent to join our team at Thrifty Car & Van Rental. As a Service Delivery Agent, you will be responsible for ensuring all vehicles are thoroughly cleaned and inspected throughout the workday.Key Responsibilities:Deliver and collect vehicles...

  • Service Delivery Agent

    1 week ago

    Cardiff, Cardiff, United Kingdom Thrifty Car & Van Rental Full time

    Job Title: Service Delivery AgentJob Summary:We are seeking a highly organized and detail-oriented Service Delivery Agent to join our team at Thrifty Car & Van Rental. As a Service Delivery Agent, you will be responsible for ensuring all vehicles are thoroughly cleaned and inspected throughout the workday.Key Responsibilities:Deliver and collect vehicles...

  • Service Delivery Agent

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Thrifty Car & Van Rental Full time

    Job Title: Service Delivery AgentLocation: CardiffHours: Zero HourSalary: £11.44Benefits:Company pension schemeEmployee discount schemeFunded Summer and Christmas eventsCycle to work schemesDiscounted car hire ratesFriendly and supportive working environmentRole Overview:As a Service Delivery Agent, you will be responsible for ensuring all vehicles are...

  • Service Delivery Agent

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Thrifty Car & Van Rental Full time

    Job Title: Service Delivery AgentLocation: CardiffHours: Zero HourSalary: £11.44Benefits:Company pension schemeEmployee discount schemeFunded Summer and Christmas eventsCycle to work schemesDiscounted car hire ratesFriendly and supportive working environmentRole Overview:As a Service Delivery Agent, you will be responsible for ensuring all vehicles are...

  • Service Delivery Agent

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Thrifty Car & Van Rental Full time

    Job Title: Service Delivery AgentYou could be the ideal candidate for this role if you have a passion for delivering exceptional customer service and ensuring the highest standards of vehicle maintenance.Key Responsibilities:Deliver and collect vehicles from various locationsConduct thorough inspections to identify any pre- and post-rental damagePerform...

  • Service Delivery Agent

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Thrifty Car & Van Rental Full time

    Job Title: Service Delivery AgentYou could be the ideal candidate for this role if you have a passion for delivering exceptional customer service and ensuring the highest standards of vehicle maintenance.Key Responsibilities:Deliver and collect vehicles from various locationsConduct thorough inspections to identify any pre- and post-rental damagePerform...

  • Rental Agent

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Thrifty Car & Van Rental Full time

    About the RoleWe are seeking a highly motivated and customer-focused Rental Agent to join our team at Thrifty Car & Van Rental. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their rental experience is seamless and enjoyable.Key ResponsibilitiesAssist customers with their rental needs,...

  • Debt Recovery Specialist

    3 days ago

    Cardiff, Cardiff, United Kingdom The Recruiters Room Full time

    About the RoleWe are seeking a skilled and empathetic Debt Collections Agent/Mortgage Arrears Agent to join our client's rapidly expanding business. As a key member of the team, you will be responsible for communicating with customers to provide positive solutions to their accounts while adhering to regulations and legislation.Key ResponsibilitiesTelephone...

  • Debt Recovery Specialist

    4 days ago

    Cardiff, Cardiff, United Kingdom The Recruiters Room Full time

    About the RoleWe are seeking a skilled and empathetic Debt Collections Agent/Mortgage Arrears Agent to join our client's rapidly expanding business. As a key member of the team, you will be responsible for communicating with customers to provide positive solutions to their accounts while adhering to regulations and legislation.Key ResponsibilitiesTelephone...

  • Insurance Sales Representative

    3 weeks ago

    Cardiff, Cardiff, United Kingdom DG Partnership Ltd Full time

    About the RoleWe are seeking a highly motivated and driven Sales Agent to join our team at DG Partnership Ltd. As a Sales Agent, you will be responsible for selling insurance products to clients and building strong relationships with them.Key ResponsibilitiesSales and Business DevelopmentSell insurance products to clients and prospectsObtain quotations from...

  • Insurance Sales Representative

    3 weeks ago

    Cardiff, Cardiff, United Kingdom DG Partnership Ltd Full time

    About the RoleWe are seeking a highly motivated and driven Sales Agent to join our team at DG Partnership Ltd. As a Sales Agent, you will be responsible for selling insurance products to clients and building strong relationships with them.Key ResponsibilitiesSales and Business DevelopmentSell insurance products to clients and prospectsObtain quotations from...

  • Insurance Sales Professional

    6 days ago

    Cardiff, Cardiff, United Kingdom DG Partnership Ltd Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Agent to join our team at DG Partnership Ltd. As a Sales Agent, you will be responsible for selling insurance products to clients, building strong relationships, and delivering exceptional customer service.Key ResponsibilitiesSelling insurance products to clients, including taxis and...

  • Insurance Sales Professional

    6 days ago

    Cardiff, Cardiff, United Kingdom DG Partnership Ltd Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Agent to join our team at DG Partnership Ltd. As a Sales Agent, you will be responsible for selling insurance products to clients, building strong relationships, and delivering exceptional customer service.Key ResponsibilitiesSelling insurance products to clients, including taxis and...

  • Player Liaison Officer

    3 weeks ago

    Cardiff, Cardiff, United Kingdom City Football Group Full time

    About The RoleWe are seeking a highly organized and detail-oriented Player Liaison Officer to provide exceptional support to our players and staff members.Key Responsibilities:Act as the primary point of contact for new professional players and first team staff arrivals, ensuring a smooth transition into our organization.Develop and implement a comprehensive...

  • Player Liaison Officer

    3 weeks ago

    Cardiff, Cardiff, United Kingdom City Football Group Full time

    About The RoleWe are seeking a highly organized and detail-oriented Player Liaison Officer to provide exceptional support to our players and staff members.Key Responsibilities:Act as the primary point of contact for new professional players and first team staff arrivals, ensuring a smooth transition into our organization.Develop and implement a comprehensive...

  • Insurance Sales Professional

    1 week ago

    Cardiff, Cardiff, United Kingdom DG Partnership Ltd Full time

    {"The Role": "We are seeking a highly motivated Sales Agent to join our growing team and contribute to our continued success. As a Sales Agent, you will predominantly be selling insurance for taxis and motorhomes, building relationships with inbound clients, and handling policy administration from start to finish.", "Key Responsibilities": "Selling insurance...

  • Insurance Sales Professional

    1 week ago

    Cardiff, Cardiff, United Kingdom DG Partnership Ltd Full time

    {"The Role": "We are seeking a highly motivated Sales Agent to join our growing team and contribute to our continued success. As a Sales Agent, you will predominantly be selling insurance for taxis and motorhomes, building relationships with inbound clients, and handling policy administration from start to finish.", "Key Responsibilities": "Selling insurance...

  • Insurance Sales Professional

    1 week ago

    Cardiff, Cardiff, United Kingdom DG Partnership Ltd Full time

    {"The Role": "We are seeking a highly motivated Sales Agent to join our growing team and contribute to our continued success. As a Sales Agent, you will predominantly be selling insurance for taxis and motorhomes, building relationships with inbound clients, and handling policy administration from start to finish.", "Key Responsibilities": "Selling insurance...

Collections Agent

4 months ago

Cardiff, Cardiff, United Kingdom Equiniti Full time

COMPANY BACKGROUND:


Equiniti Credit Services Limited, headquartered in Leeds, West Yorkshire, provides technology and processing services to the UK lending industry, with a key focus in unsecured, consumer lending and retail and motor point-of-sale finance verticals.

We helpour clients solve complex business challenges such as attraction and retention of clients, balancing risk and maximising efficiency and value, all through the deployment of our innovative technology and proven business processes.


With clients at the very forefront of the UK lending industry, the company is well positioned to exploit established and emerging lending markets.


Business Function:


This role will be working on the Homes England help-to-buy scheme accounts, ensuring that customers who fall into arrears are contacted and rehabilitated.

You will be responsible for efficient and timely collections activity maintaining a pro-active collections strategy. This involves telephoning and discussing with customers queries and problems with the repayment of their account.

KEY RESPONSIBILITIES:

  • Respond to all enquiries, whether received by telephone, in writing, efficiently and in accordance with the Group's Collections Policies.
  • Utilise a suite of initiatives, successfully identify long term solutions that meet both the need of the customer and the business, seeking support and guidance where necessary.
  • Ensure all solutions agreed with the customer are sustainable and take into consideration the customers personal circumstances.
  • Adhere to our Call Model principles during all contact with the customer, displaying a continued improvement and ensuring an appropriate result for the customer and the business is achieved in all calls.
  • Ensure compliance with all statutory and regulatory requirements for mortgage arrears with particular emphasis on treating customers fairly (TCF). Ensure all work is carried out in line with the applicable regulatory and legislative requirement.

Knowledge & Experience:

A minimum of 12 months experience, working within collections, financial services or Mortgages;
Deep understanding of the regulators including ICO, FCA. OfCom;
Experience in communicating effectively

Must be confident, flexible, independent and self-motivated.

Skills:

You should be:

Presentable and articulate with the ability to interact with people at all levels;
A fast learner with the ability to acquire knowledge swiftly, work with the knowledge and pass it on as necessary;
Able to overcome objections and conflicts, proposing suitable methods of rectification;
Dependable and trustworthy;
Adept at building strong relationships, with the ability to ingrate into an existing team;
Detail orientated with the ability to work methodically;
Able to prioritize tasks and workload to meet tight deadlines in a frequently changing environment;
Able to work proactively under your own initiative;
Adept at solving problems and possess strong analytical skills

Attitude:
Self-Managing, Self-Motivated, Flexibility, Team Working, Commitment Management, Time Management; Positive and Enthusiastic

Attitude:

Self-Managing, Self-Motivated, Flexibility, Team Working, Commitment Management, Time Management; Positive and Enthusiastic.

Training & Education _(Qualifications/vocational training required)_

GCSEs in Maths and English C or above;

EQ Benefits
Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

  • 28 days + 8 bank holidays. Option to buy more days through salary sacrifice.
  • A cash payment annually towards flexible benefits, e.g., dental insurance, gym membership, the above extra holiday etc.
  • 4 x Life Assurance.
  • Company sick pay (2 months full pay, 2 months half, following probation).
  • Matched pension scheme (e.g., you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total).
  • Discounts with major retailers (EQ Wins).
  • Maternity or adoption leave of 3 months full pay, with returntowork bonus / 2 weeks paid paternity leave.
LI-SB1