Helpdesk Operative

7 days ago


Worthing, West Sussex, United Kingdom Multi TradesRecruitment Full time
Multi Trades Recruitment are hiring Helpdesk Operatives for our Southern Water Office in Durrington, West Sussex. This full-time permanent role requires exceptional organizational and communication skills.

As a Helpdesk Operative, you will play a vital role in managing, monitoring, and controlling operational performance within our M&I Contracts.


Responsibilities:

  • Prioritize urgent jobs and ensure timely logging.
  • Dispatch jobs to engineers or raise purchase orders for subcontractors.
  • Book reactive works with subcontractors and ensure necessary paperwork is complete.
  • Monitor and chase engineers and subcontractors to meet SLAs.
  • Run reports on the CAFM systems.
  • Manage daily jeopardy reports to maintain KPI standards.
  • Escalate concerns to the Management Team.
  • Monitor and rectify overlapping labor in the CAFM system.
  • Efficiently dispatch jobs by monitoring the shared inbox.
  • Contribute to reducing customer complaints.
  • Support the facilities team with ad hoc post room duties.

Qualifications and Experience:

  • Experience managing workloads using a CAFM system (desirable).
  • Proficiency in MS Office programs.
  • Previous helpdesk/call center experience in facilities management.
  • Strong analytical and organizational skills.
  • Excellent communication skills at all levels.
  • Ability to balance and prioritize workloads.
  • Good time management and adherence to procedures.
  • Strong customer service skills.

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