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Senior Technical Consultant
3 months ago
A career at Loftware is more than just a job – it's an opportunity to help shape the supply chain of the future.
Loftware is the world's largest cloud-based Enterprise Labeling and Artwork Management provider, offering an end-to-end labeling solution platform for companies of all sizes.
We help companies improve accuracy, traceability and compliance while improving the quality, speed, and efficiency of their labeling.The Implementation Engineer responsibilities within Professional Services, encompassing technical implementation, application and business rules configuration, customer training, and formal documentation (FS, FD) of solutions.
The engineer will guide our customers through an established, structured methodology, ensuring the successful deployment of the solution, knowledge transfer, adherence to best practices, and go-live support, formal system validation activities which include onsite\remote installation qualifications (IQ and OQ).
To ensure the clients' and Company's needs are met, the Implementation Engineer will regularly liaise with other members of the Professional Service team and colleagues from a range of departments, such as Product Management, Engineering (Development), Sales and Pre Sales.
Drive scope definition, requirements analysis, functional/technical design, and performance.Perform installation, configuration, deployment, design, administration and maintenance of high availability solutions that implement industry standards using AWS and/or On-Premise.
Collect all system requirements and specifications (Servers landscape – Centralize/Multi-sites, DBs, Printers/RPA, Folders/RBAC, SSL/SSO, Integrations, HA/DR) from customers.Analysis and Design system and compile system change needs as requested by customer to meet customer's business needs and follow best practices, standards and documentation.
Perform Installation/Upgrading at on-prem system and post configuration at SaaS system.Perform system configuration per the requirement collected in project.
Assist various tests (Smoke, SIT/UAT, load/regression) per scope and process with help of test cases and prepare documents for same and coordinate with manager to resolve all issues within required timeframe and inform management of any delays.
Train client technical staff with system and product setup in project lifecycle.Document project system setup and deliverables in the implementation report.
Work close with Loftware Project Manager to make sure assigned tasks and milestones within scope and planned hours and be part of Change Control process to assess each customer change request to provide estimation and priority.
Bachelor's degree or equivalent.~Travel (up to 30%) is required.
~ Knowledge of JavaScript/REST JSON /XSLT/SOAP WSDL.
~ Ability with database Admin/Query skill for Oracle and/or PostgreSQL, SQL Server is a 'must'.
~ Familiarity with following environments (SAP, Oracle e-Business Suite, Oracle Cloud, Workflow Management System).
~ Knowledge of ERP, PLM, CRM, WMS or MES systems.
~ Knowledge of Web Services, Service Oriented Architecture, Web Based UI's is a plus.
~ Knowledge of AWS hosting is a plus.
~ Ability of system and network management issues and tools.
~ Ability of LDAPs, Single Sign-On, SSL, Networks, Webservers, Application servers, Tomcat.
~ This is an excellent opportunity to be part of a team helping to evolve our solutions for different cloud platforms as well as expand your skills in the cloud.
Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.
We offer comprehensive training to all employees and place an emphasis on employee development.