Call Monitoring Executive

2 weeks ago


Stockport, Stockport, United Kingdom Takepayments Ltd Full time

About the role:

This is a call listening role.


You will offer valuable feedback by listening to our call centre calls and providing thorough and helpful advice to team members to help them achieve their goals and targets.

On a daily basis, you will pro-actively call listen and engage with team members to provide feedback.

Benefits of being our Insights Analyst

  • Excellent Basic Salary of £20,000
  • In depth Training and Development with the opportunity to progress your career
  • Incredible events and incentives including half yearly 5star events, and the chance to go to Portugal
  • No Weekends
40 Hour week - Shifts between 8am and 5.30pm Monday to Friday

Requirements for our Insights Analyst

  • 1+ year call monitoring experience in a call centre environment
  • Excellent attention to detail and accuracy
  • Strong PC Literacy skills, knowledgeable with Microsoft Office Applications
  • Organised, excellent time management and ability to work alone and with a team

Responsibilities of our Insights Analyst

  • Listen to calls to provide feedback
  • Identify, feedback and offer solutions on trends
  • Maintenance of spreadsheets and data compilation to provide valuable MI
  • Provide insights on quality coaching areas to managers
  • Be efficient and organised

About Us
Takepayments offer a market-leading range of solutions, including
card terminals,
online paymentsand
POS systems.

We focus on quality, value and high levels of customer service, to ensure that all of our merchants have the right product, at the right price, and importantly, the right level of post-sales support they need.


INDAJ

Job Types:
Full-time, Permanent

Salary:
£20,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Onsite parking

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Application question(s):

  • Give me an example where you have had to listen to calls and provide feedback

Experience:

  • Call Monitoring and feedback: 1 year (required)

Work Location:
Hybrid remote in Stockport

  • Stockport, Stockport, United Kingdom Takepayments Ltd Full time

    About the role:This is a call listening role.You will offer valuable feedback by listening to our call centre calls and providing thorough and helpful advice to team members to help them achieve their goals and targets. On a daily basis, you will pro-actively call listen and engage with team members to provide feedback.Benefits of being our Insights Analyst...


  • Stockport, Stockport, United Kingdom BDS (Northern) Limited Full time

    BDS Recruitment are currently looking for a Housing Monitoring Co- Ordinator to work with a housing association in the Stockport areaThe Role:To support residents and private clients with 24/7 support in the Stockport areaKey Responsibilities: Call Handling - answering inbound calls from residents who require assistance and dispatching the response team....


  • Stockport, Stockport, United Kingdom BDS (Northern) Limited Full time

    BDS Recruitment are currently looking for a Housing Monitoring Co- Ordinator to work with a housing association in the Stockport area.The Role:To support residents and private clients with 24/7 support in the Stockport area. Key Responsibilities: Call Handling - answering inbound calls from residents who require assistance and dispatching the response team....


  • Stockport, Stockport, United Kingdom Fintelligent Full time

    Do you have business development experience, and are you looking for a new opportunity in Bramhall? Fintelligent is helping a collaborative company recruit a full-time New Business Executive, and the role comes with an attractive salary of 20,000 with OTE'sup to £10,000 in your first year.As a Business Executive, you will be responsible for communicating...

  • Marketing Executive

    2 weeks ago


    Stockport, Stockport, United Kingdom Roecrest Full time

    Marketing ExecutiveRoecrest is seeking a Marketing Executive to join our team.This role will be responsible for the following: Manage and execute marketing strategy including content creation, content syndication, and digital advertising. Develop and execute a strategic marketing plan to drive sales growth. Develop and execute a social media strategy to...


  • Stockport, Stockport, United Kingdom Talentspa Full time

    Due to ongoing expansion, our client is looking for a hardworking and driven Customer Care Executive with excellent customer service and sales skills to join their busy Customer Services / Sales Team in the Stockport Office.The office sits just off the M60 and is easily accessible by public transport.Customer Care Executive Responsibilities**: Ensuring all...


  • Stockport, Stockport, United Kingdom Bridge of Hope Full time

    We are currently recruiting for a Customer Experience Executive to join a Contracting and Accounting firm based in the Stockport, Cheshire area.Duties will include: Being the first point of contact, dealing with incoming phone queries regarding their payments and engagement with the company Ensuring that every decision puts the employees and customers at the...


  • Stockport, Stockport, United Kingdom Mastercall Healthcare Full time £14,395

    This is a fantastic opportunity toshare your talents and expertise to make a positive difference to our members,patients and wider health care stakeholders. Applicants should be committed to our vision/mission/purposeand values with a genuine commitment to patient care. Legal(ideally with experience in Procurement, IP, Mergers and Acquisitions) Commercial...

  • Commercial Executive

    2 weeks ago


    Stockport, Stockport, United Kingdom Pareto Full time

    Job Title: Commercial ExecutiveLocation: StockportSalary: £30k + £10kOTEREF:J13314:NWSector: ManufacturingOur client is a well-established Retail, Leisure and Office Fit Out and refurbishment contractor, working on many projects across the UK.This is an exciting opportunity for graduates as they are now looking for results-driven, ambitious Commercial...


  • Stockport, Stockport, United Kingdom APPRENTIFY GROUP Full time

    Opportunity informationSalary £22000 per yearDuration 15 monthsAdvert closing date 11/03/2024DescriptionStarkey are in the business of connecting people and changing lives. We believe that by giving people world-leading hearing technology we will help them live longer, healthier, happier lives. Our hearing technology is best served in partnership with our...


  • Stockport, Stockport, United Kingdom People Solutions Group Full time

    Business Development Executive Monday - Thursday: 8.00AM - 5.00PM & Friday: 8.00AM - 3.00PM Pay Rate: £13.00 PER HOUR What's in it for me?People Solutions are currently recruiting for a Business Development Executive to join our well-established client based in Stockport. This is a fantastic opportunity offering great rates of pay and room to grow and...


  • Stockport, Stockport, United Kingdom Cognibox Full time

    Digital Marketing Executive Department: Business Support Employment Type: Permanent Location: Stockport Description Empowering organisations to achieve their highest potential. At Alcumus ISOQAR, we draw on our experience, knowledge, and ambition to empower organisations to achieve their highest potential. Through a portfolio of progressive...


  • Stockport, Stockport, United Kingdom Future Recruitment Ltd Full time

    New Business Sales Executive - Print & Packaging Commutable from BUCKINGHAMSHIRE / BEDFORDSHIRE / HERTFORDSHIRE / OXFORDSHIRE Hours: 8am - 5pm Monday to Friday Our Client is a innovative, independently owned and profitable print and packaging manufacturer delivering first rate solutions. Their continued growth has been built on a reputation for supplying...

  • SEO & CRO Executive

    2 weeks ago


    Stockport, Stockport, United Kingdom Creative Resource Full time

    We're working with a leading Ecommerce brand looking for an SEO & CRO Executive to join their growing team. Our Client Over 30 years old, they work with some of the top global retail brands. Family owned, they have a very supportive and friendly environment and excellent benefits available. They work 5 days per week in their Stockport office. The Role...


  • Stockport, Stockport, United Kingdom Quadris Ltd Full time

    Summary: The key purpose of the job is to provide administration support to several of our core business operations through effective coordination, planning, and administration. This includes but is not limited to the resource scheduling of our technical teams, creation of quotations for our customers, sales order and purchase order processing, and the...


  • Stockport, Stockport, United Kingdom LSH Auto UK Ltd Full time

    We have a great opportunity for a Customer Experience Executive to join our Customer Experience Centre, based in our flagship dealership in Stockport.This is a full-time role, office based.Hours 40Monday - Saturday on a rota basisSalary £22,713Bonus earnings potential £31,113Benefits:Colleague Referral Scheme (£500 - £1000) A range of Mercedes Benz...


  • Stockport, Stockport, United Kingdom C&M Executive Recruitment Full time

    Homeworking Travel Consultant Required with European travel sales experience.An excellent opportunity has arisen to join a leading Travel specialist as a Travel Consultant / Sales consultant, based from Home. You will be selling holidays to Europe mainly to holidays destinations over the phone in a call centre environment. Starting salary is £22k with the...


  • Stockport, Stockport, United Kingdom Rush Insurance Services Ltd Full time

    About Us -Rush Insurance is a specialist travel insurance intermediary, regulated by the Financial Conduct Authority, with offices based in Kent and Stockport. Working alongside our award winning direct product Covered2go and large independent travel agencies such as Hays Travel, Love Holidays and many more.Due to ongoing expansion, we are looking for a...


  • Stockport, Stockport, United Kingdom Takepayments Ltd Full time

    About the Role:Reporting to the Compliance Manager, the Senior Compliance Executive will form part of the Compliance Function. The Compliance Function will ensure the business complies with all applicable regulatory rules and regulation, by ensuring that correct advice is given to the business and agreed monitoring programs are undertaken, as delegated by...


  • Stockport, Stockport, United Kingdom Park View Group Practice Full time

    The following are the core responsibilities of the receptionist/administrator.There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system b. Process personal, telephone and e-requests for appointments c.Answer incoming...