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Call Monitoring Executive
3 months ago
About the role:
This is a call listening role.
You will offer valuable feedback by listening to our call centre calls and providing thorough and helpful advice to team members to help them achieve their goals and targets.
Benefits of being our Insights Analyst
- Excellent Basic Salary of £20,000
- In depth Training and Development with the opportunity to progress your career
- Incredible events and incentives including half yearly 5star events, and the chance to go to Portugal
- No Weekends
Requirements for our Insights Analyst
- 1+ year call monitoring experience in a call centre environment
- Excellent attention to detail and accuracy
- Strong PC Literacy skills, knowledgeable with Microsoft Office Applications
- Organised, excellent time management and ability to work alone and with a team
Responsibilities of our Insights Analyst
- Listen to calls to provide feedback
- Identify, feedback and offer solutions on trends
- Maintenance of spreadsheets and data compilation to provide valuable MI
- Provide insights on quality coaching areas to managers
- Be efficient and organised
About Us
Takepayments offer a market-leading range of solutions, including
card terminals,
online paymentsand
POS systems.
We focus on quality, value and high levels of customer service, to ensure that all of our merchants have the right product, at the right price, and importantly, the right level of post-sales support they need.
INDAJ
Job Types:
Full-time, Permanent
Salary:
£20,000.00 per year
Benefits:
- Company events
- Company pension
- Onsite parking
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- Please confirm your experience in Call Quality
Experience:
- Call Monitoring and feedback: 1 year (required)
Work Location:
Hybrid remote in Stockport
