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International Passenger Survey Interviewer
3 months ago
Job summary
Do you have the skills to lead and motivate teams? Are you looking for a new opportunity where you will engage and influence stakeholders?
This International Passenger Survey Site Manager role will see you being part of a continuous survey that started in 1961 and is based at all major sea, air and international rail terminals within the United Kingdom.
Job description
You will be based at Cardiff and this will be considered your normal place of work.
IPS shifts are allocated on a 6 weekly basis with a mixture of AM & PM weekday and weekend shifts.
As an IPS Interviewer, you will work as part of a small team honing your interpersonal skills to persuade international arriving and departing passengers to participate in the survey.
Flexibility in when you can work is a requirement of our business.
Therefore, if you have any regular set commitments on any day of the week, this will preclude you from applying.
Person specification
Key Responsibilities include:
- Work independently or as a part of a small team to undertake interviews with the travelling public, demonstrating high standards of data collection and meeting your KPIs.
- Gathering data at the beginning of the passenger journey, follow guidelines and instruction dependent upon how passengers are processed at the data collection point.
- Be responsible for self, ensuring site operating procedures and health and safety procedures are adhered to at all times.
- Be punctual, ensuring shift start times are met. Remain on station until the end of shift.
- Build effective relationships with airport/port staff to enable cooperation necessary for effective data collection.
- Determine the most efficient way of working to ensure data collection to meet set KPI's from pre
- Collect and transmit high quality data within agreed timeframe and following agreed protocols.
- Be proficient in the digital technology and corporate systems required for your role.
- Take responsibility for your breaks, ensuring data collection is not compromised.
- Complete the administrative tasks required for your role as detailed.
- Buddy new interviewers as required, helping them settle into the environment and reach required standards.
- Working in partnership with your Site Manager, identify areas for your continued learning, self development and progression.
- Support all Site Managers, highlighting areas for improvement and engage in activities that will enhance the IPS operation data collection.
- Provide constructive feedback to your managers to help the operation and structure perform more efficiently.
Skills and Experience
Essential Criteria
- Good interpersonal skills and enjoy working with people.
- Be able to follow instructions recording accurate information.
- To be selfdisciplined and selfmotivated.
- Proficient in the use of tablets and smartphone as these will be used within your work.
For more information about this role and to apply, please click the APPLY button to be taken to Civil Service Jobs.
Job Types:
Part-time, Permanent
Pay:
£9,815.00 per year
Expected hours: 16 per week
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- Onsite parking
- Sick pay
Schedule:
- 8 hour shift
Work Location:
In person
Application deadline: 09/05/2024
Reference ID: 351741