Facilities Assistant

2 weeks ago

London, Greater London, United Kingdom Mitie Full time

This customer is part of a dedicated scientific community, committed to "solving intelligence" and ensuring thier technology is used for widespread public benefit.

They've built a supportive and inclusive environment where collaboration is encouraged and learning is shared freely. They don't set limits based on what others think is possible or impossible. We drive ourselves and inspire each other to push boundaries and achieve ambitious goals.

As a key vendor to this customer, our responsibility as Mitie is to help them deliver upon their workplace goals and objectives, and this role forms a crucial part of that endeavour.


The Workplace Experience Team, a team of 11 Facilities Assistants, is a customer facing team that are focussed on creating a world class workplace for DeepMind colleagues. They will ensure that the workspaces around the building are clean & tidy, the lighting and heating is appropriate and that building users are happy with their environment. Resulting in more productive DeepMind people, higher staff retention, easier staff attraction and a generally more engaged workforce.

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Job Overview

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A truly multi-skilled role, we have combined facets from various traditional service lines into one team.

This role undertakes tasks such as meeting room set up and AV support, porterage, light handyman duties, mailroom support, and helpdesk.

Facilities Assistants are the boots on the ground, the eyes and ears of our delivery, and the first point of contact for our customers.

They are an intrinsic part of workplace experience within DeepMind offices, the go to people when you need something done or help with anything workplace related.


Trained to provide cover for other areas of the client facing team, such as reception and housekeeping, to really drive the one team culture across the whole Property and Workplace Team.

The key to the success of this role is that they will take accountability for any task they identify or receive.

Facilities Assistants ensure tasks are completed in a timely fashion and more importantly will liaise with the affected DeepMind building users to ensure the whole experience is well managed and a truly positive experience.

An active and busy role, the Facilities Assistants are at the forefront of many customer activities.

Main Duties

  • To own and take responsibility for allocated floor areas and ensure that a 5 star customer service is experienced by all
  • To be the first point of contact for building occupants.
  • To be visible to all users and build relationships with all levels of users.
  • To ensure the floor area is compliant with Health and Safety procedures.
  • To ensure that the floor area is compliant to environmental procedure.
  • To ensure that the site rules are enforced.
  • To report all faults and issues to the relevant service partner as directed
  • To monitor and review the Multi Functional Devices around the floor
  • To monitor and review the Micro Kitchens and stationery hubs
  • To support building users with meeting room technology, through regular checks
  • To conduct daily floor checks
  • To work as part of the soft services team and multi skill in all positions including, but not limited to, soft service support team, events and X1 reception.
  • To have a full working knowledge of the building including all services
  • To assist with administration duties such as basic finance duties and Permit To Work management.
  • To complete regular audits
  • To carry out basic maintenance tasks as required
  • Full understanding of the scope of the wider FM provision
  • Management of the mail service: Outgoing and incoming couriers and Royal Mail, outgoing and incoming internal post, sorting and distribution of all mail and mail items to the relevant DeepMind teams, forwarding of any misdirected mail to relevant branch
  • Ensuring the general office and meeting room environments are clean, tidy and presentable at all times.

What we are looking for

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We are looking for a self-motivated, enthusiastic team player, who proactively seeks to support the customer and deliver exemplary customer service.

This role needs someone who is always willing to get involved and resolve issues first hand.

  • Knowledge of Maximo or similar CAFM system.
  • Relevant experience in a Planning role using business inhouse systems together with Google G-Suite packages
  • A knowledge of the hard services and facilities management sectors is desirable
  • Exceptional IT skills
  • Educational and vocational qualifications in line with a Customer Service role

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