![Aspire Housing](https://media.trabajo.org/img/noimg.jpg)
Drive Experience Officer
2 weeks ago
Permanent
This new team resolves all formal customer complaints within our complaints policy timescales whilst ensuring robust investigation/customer communication/record keeping/system updating and necessary site visits relating to services delivered by our in-house Delivery team and contractors.
As part of our 2024 focuses we recognise the importance of this role and building a new customer resolution team within our repairs service area.
Belonging to a team who make a difference to our community and value equality, diversity and inclusion.~23 days + bank holidays + 3 concessionary days at Christmas
~ Comprehensive employee assistance program
~ A full benefits and discounts platform
~ Provision of a van and fuel card
~ Holiday buy, tech and annual saving schemes
~2 Volunteer daysper year to support the community
~ Competitive rates of pay
~ A generous company pension schemeand life insurance up to 3*salary as an active member.
~ Option to join the medical health cash plan
~ Enhanced maternity and paternity leave
~ Cycle to work scheme
Aspire Housing is a leading housing provider, property developer and place shaper based in Newcastle-under-Lyme.
Created in July 2000, we own and manage more than 9,000 homes and supports around 19,000 customers across Staffordshire and Cheshire.
Our profits are reinvested in new homes, in revitalising communities and in a comprehensive range of innovative support services designed to transform lives.
Our aim is to make a positive, lasting difference to individuals and communities, providing a blend of high-quality homes, community support and people-focused services.
It means putting people at the heart of everything we do – our processes, our decision making and our services.
being ambitious, creative, and collaborative and always striving to work in a smarter, simpler, slicker way.We believe that quality time outside the office is vital to our employees' satisfaction at work.
That's why we encourage our managers and employees to promote a healthy work-life balance by enabling people to work flexibly, balancing the needs of the business with the needs of the individual.
Learning and developmentLearning and development
Our e-learning academy offers a range of programmes across all areas of our business from leadership and management to operations and customer service.
We regularly run learning campaigns such as Dementia awareness training to support our customers and improve our services.We want to work with the best talent which is why we offer competitive annual leave allowance with salaries based on market rates alongside saving schemes, pensions and additional perks including child-care vouchers, health cash plans and cycle to work schemes.
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