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Guest Experience Advisor

3 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Parkdean Resorts Full time
Are you passionate about delivering exceptional customer service, with a solution focussed mind?

Our customer experience team are excited to announce we are expanding our team.

We offer support to both internal and external customers, with one clear vision - our customer's experience is everything.

  • Provide exceptional customer service in responding to daytoday communications from holiday makers, central office or park teams.
  • Work in conjunction with other departments across the business to ensure service standards are met whilst driving best practise across the business to deliver a one team approach.
  • Responsible for accurate data collection and input to ensure that we have insightful management information which will allow us to identify trends and opportunities.
  • To display a proactive and flexible attitude towards achieving business targets and be able to work under pressure within a dynamic and changing environment.
  • To maintain a friendly and approachable manner whilst delivering excellent service for both our internal and external customers; to demonstrate Parkdean Resorts values within all interactions.
  • Proactively work to improve customer experience by exploring new ways of working to improve our practices, focussing on adding value and bettering our customer journey.
  • Work across the wider Customer Experience Team through multiskilling, to best support the seasonality of Holiday Sales & Park Support Teams.

Person Specification:

  • Passionate and caring about improving holiday experiences.
  • Fantastic service skills across multiple communication channels both verbal and written.
  • Enjoy problem solving with a solution focussed view.
  • Resourceful and forward thinking; always looking for suitable outcomes to meet the needs of our customers.
  • Adhere to company policies and procedures with great attention to detail.
  • Excellent time management, with the ability to prioritise tasks in order of importance.
  • Ability to confidently use systems and basic Microsoft Office knowledge.

Salary:
£21,000.00 per year

Benefits:

  • Discounted or free food
  • Onsite parking

Schedule:

  • Weekend availability

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Newcastle Upon Tyne: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

Reference ID:
Guest Experience Advisor