Customer Service Executive

1 week ago

Wolverhampton, Wolverhampton, United Kingdom Eurofins UK Environment Testing Full time

Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.**
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description 37.5 Hours per week. 7.5 hours per day between 8am - 5pm Monday - Friday.**
This role is a great nature progression from a lab role to the Water Customer Services Team.

Purpose of the post:


To assist Customer Services and Business Support Manager as well as Account Managers in all areas of customer service and finance within the Water Hygiene Business.


Main Duties:

  • Responsible for classifying and assigning all ticket enquiries coming into the business via On-Prem system in a timely manner.
  • First point of contact for all phone calls into WCST and responsible for directing to correct member of the team
  • Create new Tier C customer set ups within FGS and onboarding into Europortal.
  • To proactively communicate with our new Tier C customers during the first month of operation, to ensure we are providing an effective service in line with customer expectations
  • Follow up with new Tier C customers to make sure that they are satisfied after the first month of working with Eurofins and plan and carry out regular "catchup" calls with them
  • To support new Tier C customers on the use of Europortal and other online services
  • Liaise with Tier C customers on samples information and status
  • To update CRM with any Tier C customer changes
  • Updates for all new contact information within customer database/NPS lists
  • Raising any NCW and complaints on D4 for Tier C customers
  • Supporting Account Mangers with all order acknowledgment or certificate amendments as required.
  • To provide support for Account Managers and assist with customer specific requirements
  • Provide a high level of internal and external customer service
  • To assist in producing weekly and monthly invoicing
  • Deal with Tier C invoice queries and generate credit notes where required
  • Credit control and management of overdue debt for Tier C customers
  • Run daily "On Stop" and debtors reports to ensure accounts are released where appropriate
  • To raise purchase orders as required and receipt goods on arrival
  • Assist with general administration tasks as directed
  • The postholder may be required to work outside normal working hours to meet the requirements of customer. This will be with prior agreement of the Manager

Qualifications Essential**- G.C.S.E Level

  • Competent Microsoft Office experience
  • Effective communication and problem solving skills
  • High level of attention to detail
  • Ability to work within a team

Desirable

  • Worked within waters industry
  • Customer services experience
  • Flexibility with working hours to cover busy periods

Additional Information Benefits**At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

  • Life Assurance (4 times annual salary)
  • Health Cash Plan
  • Holiday Purchase Scheme
  • Enhanced Maternity, Paternity and Adoption Pay Scheme
  • Company Pension Plan
  • Employee Assistance Programme 24/7 confidential support.
  • Free car parking
  • Worldwide career opportunities
  • Everyone who joins our team also gets access to Perkbox, allowing you to save money all year round. Whether its supermarket savings or days out, the daily coffee or a summer holiday there's something to suit everyone's lifestyle.

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us.

As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.


Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants.

The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

**Closing Date

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