Cluster Revenue Management

2 weeks ago

Remote, United Kingdom Cycas Hospitality Full time

Cycas Hospitality are an award-winning hotel-management company that works with brands from IHG, Hilton, Marriott, Hyatt, Accor as well as our own brands.

We have special expertise in extended stay hotels as well as double decker's across UK and Europe. We have hotels in Dundee, Newcastle, Liverpool, Manchester, London, Amsterdam, Germany, Paris, Brussels and other central European locations. Our teams are super smart, hardworking, and very customer focused. We love our jobs and believe in work life balance.

Every member of our team must play their part in delivering exceptional service to our guests, our owners and our colleagues in order to achieve this.

With a real focus on performance, people, quality and profit, Cycadettes transform hotels and live by our values;

Department Overview

The Cycas Commercial Team are a strategic unit comprised of Marketing, Sales and Revenue. We work to drive the best commercial performance across Cycas hotels in the UK and Europe, whilst at the same time planning, preparing and supporting an exciting new pipeline of hotel takeovers and openings in the coming months and years. The Cycas commercial team are known for driving performance and delivering results to our hotels across Europe.

The Cycas Revenue Team do not just analyse data and make recommendations, the team are fully engrossed in their hotels leading the strategic direction they take. Our revenue managers are dynamic, innovative and passionate about their business, constantly striving for solutions to gaps in performance using market knowledge and data.

We ensure sales and marketing strategies are aligned to the needs of the business ensuring communication flow between the stakeholders.

using market knowledge and data.

We ensure sales and marketing strategies are aligned to the needs of the business ensuring communication flow between the stakeholders.


Key Accountabilities

  • Drive Market Share and Revenue Performance
  • Develop overall pricing strategy to include all market segments and distribution channels
  • Effectively manage and be in control of all inventory for a group of hotels
  • Ensure all distribution channels are optimised and managed accordingly
  • Set Sales and Pricing Strategies for a group of hotels
  • Produce accurate forecast on weekly and monthly basis
  • Present and contribute during monthly owner's and budget meetings
  • Coach & develop on property team members responsible for groups and reservations

Key Responsibilities

INVENTORY MANAGEMENT

  • Daily reviews and implements room accommodation and rate inventory controls
  • Manages Group and Transient inventory
  • Responsible for quoting for groups and supporting hotels in managing groups in line with contracts and according to demand, including reviewing all tentative and definite group bookings in PMS to ensure accuracy
  • Works with hotel Reservations and Front Office to ensure agreed selling strategies are in place and worked towards (i.e. Overbooking and sell out efficiency)

SALES AND PRICING STRATEGY

  • Develops, monitors and adjusts sales, groups and pricing strategies
  • Monitors and regulates groups business at hotels to ensure that all groups statuses are accurate
  • Ensures pricing consistency across all distribution channels (Rate Parity)
  • Identifies Revenue and Sales opportunities through channels and recommends action accordingly
  • Liaises with market managers for key 3rd party operators
  • Reviews sales account production monthly with sales to identify patterns & volume of production to agree appropriate actions are taken
  • Provide group strategy according to seasons, events and more to improve performance.
  • Implements all blackout dates and reviews frequently to determine if adjustments are needed
  • Working with Marketing team to project manage promotions during low demand period, value add promotions and event periods.
  • Focus on lowering distribution costs and driving room nights to the most profitable channel
  • Ensure branded lowest rate promise is kept with no successful rate parity fee claimed.

Key Skills and Competencies

  • Minimum 3 years' experience in a Revenue Management role
  • Solid attention to detail and time management skills
  • Strong engagement and analytical skills
  • Proactive in achieving Rooms Revenue and MICE Revenue goals
  • Team player with strong interpersonal skills
  • Analytical approach to problem solving and ability to "think outside the box".
  • Effective ability to supervise, motivate, coach and develop reservations teams
  • Ability to develop and deliver effective presentations
  • Ability to train people and convey complex systems functionalities to a broad audience.
  • Demonstrate selfconfidence, energy, enthusiasm and be a motivator
  • Ability to investigate systems malfunctions or userinput errors.
  • Ability to analyse data, make meaningful conclusions and base sound decisions and strategies on these.
  • Ability to adapt to a frequently changing market environment.
  • Ability to w

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