GP Practice Admin

1 week ago

Sutton Coldfield, Birmingham, United Kingdom Sutton Primary Care Networks Full time

Job summary

To have a thorough knowledge of all practice procedures To work in accordance of written protocols Contact patients via SMS messaging, telephone and letter as necessary Book hospital transport and interpreters on request Photocopy and scan documents as requested as requested Send referrals using NHS mail Action emails to generic email account Check personal emails during work time Check Docman and complete workflows if applicable

Main duties of the job

Receive, assistand direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.

*Provide generalassistance to the practice team and project a positive and friendly image topatients and other visitors, either in person or via the telephone.

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception position as necessary

Handling payments using a card machine for travel and non nhs work

*Process appointment requests for today/future appointments from patients by telephone and in person.

Deal with visits/requests

About us

Bringing general practices together to work atscale has been a policy priority for some years for a range of reasons,including improving the ability of practices to recruit and retain staff; tomanage financial and estates pressures; to provide a wider range of services topatients and to more easily integrate with the wider health and caresystem.

While GP practices have been finding differentways of working together over many years for example in super-partnerships,federations, clusters and networks the NHS long-term plan and the new five-year frameworkfor the GP contract, published in January 2019, put a more formalstructure around this way of working, but without creating new statutorybodies.

Since 1 July 2019, all except a handful of GPpractices in England have come together in around 1,300 geographical networkscovering populations of approximately 3050,000 patients. This size isconsistent with the size of primary care homes, which exist in many places inthe country, but much smaller than most GP federations. Around 50 networks,usually in very rural areas, will cover a population of less than 30,000, butmost arebigger than 50,000.

Job description

Job responsibilities

Computer

Registrations of new patients computer data entry and medical records Process patients changes of address computer data and medical records (have knowledge of practice area) Process repeat prescription requests in accordance with practice guidelines

Telephone

Have working knowledge of telephone/paging system Have knowledge of how to report telephone faults to telephone provider

Other Tasks

Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm Any other tasks allocated by managers

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Person Specification

Qualifications

Essential

Education and Training 2 GCSE grade A or B or C English and Maths NVQ Level 2 in Health and Social Care and willing to work towards Level 3 or equivalent A demonstrable commitment to professional development Willing to work towards GPA certification Experience Experience within an healthcare setting and/or similar role Experience in caring for others Strong administrative skills Knowledge/Skills Ability to provide quality patient care Excellent IT Skills Good interpersonal and communication skills Good organisational skills Good team working skills Qualities or Attributes An understanding and acceptance and adherence to the need for strict confidentiality Able to work on own initiative Able to work under pressure and remain calm Flexible and adaptable

Desirable

Qualified to NVQ level 3 GPA skills certificate Experience in GP Practice Experience of EMIS Web clinical system and DOCMAN and AccuRx Experience in Primary Care Setting Apply practice policies and standards and guidance Discuss with other members of the team how the policies and standards and guidelines will affect own work Participate in audit where appropriate Complete online training Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly

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