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Receptionist/support Worker
3 months ago
Job summary
Sutton Mental Health Foundation is looking for a Receptionist/Support Worker
This role is an onsite, in person role, to run our reception at specific times, on specific days.
This is a vital role in the organisation as our receptionist/support worker is often the first point of contact a person has with SMHF and will welcome people into the service and help them with their needs.
As part of this role, you will offer emotional and practical support to people who phone up or attend needing immediate support, signposting to other SMHF staff and services, and to external services, when appropriate.
This role also requires undertaking some basic admin duties.Core Duties
- Answering the phone and door, welcoming people to the service
- Support and Signposting
- Check Admin mailbox action as appropriate.
- Listen to voice messages action as appropriate
- Process written correspondence
- Book activities and appointments
- Provide visitors with parking permits as needed
- Process referrals and complete First Point of Contact Forms
- Carry out DBS Checks and Right to work checks as needed
- Log donations received, share the good news and write thank you letters
- Record monthly meter readings
- Perform weekly checks on Fire Alarm and record Health and Safety
Skills and Attributes
- Person centred approach
- Active listening skills
- Highly organised, with the ability to work under pressure and at pace when needed
- Adaptable, emotionally resilient, and good at dealing with the unexpected
- Good team player
- Good computer skills
- Understanding of, and ability to implement, the highest standards of confidentiality and data security when handling any personal, private or sensitive information.
- Understanding of, and the ability and motivation to implement, excellent Equality & Diversity practice
Minimum 2 years experience of:
- support work
- admin/reception work
- working with those experiencing Mental ill Health
Salary:
£12 per hour
Hours: 21 hours per week, 9.30am-2.45pm, 4 Days per week; Monday Tuesday Thursday Friday
Based at: 63 Downs Road, Belmont, SM2 5NR
Reporting to:
Operations Manager
Applicants should provide a CV and covering letter detailing how your skills and attributes meet the points in the person specification.
Job Type:
Part-time
Salary:
£12.00 per hour
Expected hours: 21 per week
Schedule:
- Monday to Friday
Application question(s):
- Please tell us how your skills, qualifications and previous experience meet the essential and /or desirable criteria outlined in the job description
Work Location:
In person
Application deadline: 04/12/2023
Reference ID:
SMHFAdmin
