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Customer Contact Consultant

4 months ago

Cardiff, Cardiff, United Kingdom Principality Building Society Full time

Customer Contact Consultant:


We're looking for Customer Service Associates who can support us in continuing to achieve our excellent reputation in managing our members accounts by offering a stand out service.


The role


As a Customer Service Associate working in our award winning contact centre you will be responsible for providing our Members and Customers with enquiries through our telephony and website channels.


Responsibilities you'll have:

  • Provide an exceptional experience in all interactions with members and customers
  • Take ownership on each customer interaction to get the solution that's right for them
  • Adhere to all policy and regulatory requirements whilst meeting customer demand in order to deliver a positive customer experience.
  • Embrace the society's continuous improvement strategy by supporting, piloting & providing feedback to management to enhance the service and experience for our customers.
  • Assist the department with building and maintaining relationships with other areas of the business
  • Manage customer complaints

Experience you'll bring:

  • Customer service experience (Contact Centre experience not essential)
  • Excellent communication skills (Written & Verbal)
  • Confidence, managing customer expectation's
  • The want to learn and adapt to change
  • Good knowledge of Microsoft office packages
  • Be a team player

What we'll do for you:

  • Hybrid/Flexible working pattern.
  • 25 days annual leave (increased 1 day per year of service up to 30 days).
  • Pension contributions matched up to 8%.
  • Variable annual bonus.
  • Preferential staff mortgage / savings rates.
  • Private medical insurance.
  • Critical illness insurance.
  • Life assurance.
- £100 staff savings voucher.

  • Cycle to work scheme.
  • Technology vouchers.

Important information:

  • As we are a regulated business dealing we will require all successful applicants to pass a credit check_