Current jobs related to Customer Experience Design Consultant - Cardiff, Cardiff - Legal & General
-
Sales Design Consultant
2 months ago
Cardiff, Cardiff, United Kingdom Sharps Bedrooms Limited Full timeSales Professionals/Self-employed Sales/Design Consultants**About the Role**We are seeking self-employed sales professionals to join our busy sales team across the CF postcode areas. As a Sales Design Consultant, you will work within customer homes, designing and selling the bedrooms and Home Collections of their dreams.**Key Responsibilities*** Design...
-
Sales Design Consultant
2 months ago
Cardiff, Cardiff, United Kingdom Sharps Bedrooms Limited Full timeSales Professionals/Self-employed Sales/Design Consultants**About the Role**We are seeking self-employed sales professionals to join our busy sales team across the CF postcode areas. As a Sales Design Consultant, you will work within customer homes, designing and selling the bedrooms and Home Collections of their dreams.**Key Responsibilities*** Design...
-
UX Designer
3 weeks ago
Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full timeAbout This RoleWe are seeking a highly skilled UX Designer to join our team at Admiral Insurance Plc. As a UX Designer, you will be responsible for leading the identification and validation of new customer problems and solutions, spanning all of Admiral UK commercial entities and assets.You will work closely with product owners, insight and data analysts, UX...
-
UX Designer
3 weeks ago
Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full timeAbout the RoleWe are seeking a highly skilled UX Designer to join our team at Admiral Insurance Plc. As a UX Designer, you will be responsible for leading the identification and validation of new customer problems and solutions, spanning all of Admiral UK commercial entities and assets, and driving ambitious new growth opportunities.You will work closely...
-
UX Designer
3 weeks ago
Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full timeAbout the RoleWe are seeking a highly skilled UX Designer to join our team at Admiral Insurance Plc. As a UX Designer, you will be responsible for leading the identification and validation of new customer problems and solutions, spanning all of Admiral UK commercial entities and assets.You will work closely with product owners, insight and data analysts, UX...
-
UX Designer
3 weeks ago
Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full timeAbout This RoleWe are seeking a talented UX Designer to join our team at Admiral Insurance Plc. As a UX Designer, you will play a key role in shaping the customer experience for our products and services.Key ResponsibilitiesApply strategic, user-centred design thinking to ensure the best end-to-end outcome for end users.Design solutions using appropriate...
-
Sales Design Consultant
1 month ago
Cardiff, Cardiff, United Kingdom Sharps Bedrooms Limited Full timeUnlock Your Potential with Sharps Bedrooms LimitedAbout the Role:We are seeking self-employed sales professionals to join our busy sales team across the CF postcode areas. As a Sales Design Consultant, you will work within customer homes, designing and selling the bedrooms and Home Collections of their dreams.Key Responsibilities:Design and sell fitted...
-
Sales Design Consultant
1 month ago
Cardiff, Cardiff, United Kingdom Sharps Bedrooms Limited Full timeUnlock Your Potential with Sharps Bedrooms LimitedAbout the Role:We are seeking self-employed sales professionals to join our busy sales team across the CF postcode areas. As a Sales Design Consultant, you will work within customer homes, designing and selling the bedrooms and Home Collections of their dreams.Key Responsibilities:Design and sell fitted...
-
Sales Design Consultant
2 months ago
Cardiff, Cardiff, United Kingdom Sharps Bedrooms Limited Full timeSharps Bedrooms Limited is seeking self-employed sales professionals to join its busy sales team across the CF postcode areas. As a Sales Design Consultant, you will work within customer homes, designing and selling the bedrooms and Home Collections of their dreams. With design skills in demand, this is an excellent opportunity to showcase your creativity...
-
Sales Design Consultant
2 months ago
Cardiff, Cardiff, United Kingdom Sharps Bedrooms Limited Full timeSharps Bedrooms Limited is seeking self-employed sales professionals to join its busy sales team across the CF postcode areas. As a Sales Design Consultant, you will work within customer homes, designing and selling the bedrooms and Home Collections of their dreams. With design skills in demand, this is an excellent opportunity to showcase your creativity...
-
Digital Experience Designer
3 weeks ago
Cardiff, Cardiff, United Kingdom Next-Link Full timeAbout the Role:We are seeking a talented Digital Designer to join our in-house team at Next-Link. This is a unique opportunity to collaborate with a dedicated team and continue evolving our brand.Key Responsibilities:Develop and implement user-centered design solutions that meet our business goals.Collaborate with cross-functional teams to design and launch...
-
Customer Experience Associate
3 weeks ago
Cardiff, Cardiff, United Kingdom Zero Fintech Full timeAbout Zero FintechWe're a bank that empowers climate-conscious individuals to reduce their environmental impact. As we grow, we're looking for exceptional Customer Experience Associates to help us redefine customer support.Key ResponsibilitiesCollaborate on designing seamless customer processes that ensure every Zero customer has a remarkable...
-
Digital Experience Designer
4 weeks ago
Cardiff, Cardiff, United Kingdom Next-Link Full time## Next-Link: Digital Designer Role ### About the Position We are seeking a talented Digital Designer to join our in-house team at Next-Link. As a key member of our design team, you will play a crucial role in shaping the user experience and visual identity of our brand. ### Key Responsibilities * Develop and implement effective UI/UX solutions that meet...
-
Digital Experience Designer
3 weeks ago
Cardiff, Cardiff, United Kingdom Next-Link Full timeAbout the Role:We are seeking a talented Digital Designer to join our in-house team at Next-Link. This is a unique opportunity to collaborate with a dedicated team and contribute to developing new features and enhancing existing ones.The ideal candidate will have strong UX/UI skills and a solid understanding of best practices and principles. Proficiency in...
-
User Experience Designer
3 weeks ago
Cardiff, Cardiff, United Kingdom Admiral Group Plc Full timeWe are seeking a highly skilled UX/UI Designer to join our dynamic team at Admiral Group Plc. The ideal candidate will have a strong portfolio showcasing design thinking methodologies and problem-solving skills.Key ResponsibilitiesCollaborate with cross-functional teams to define project goals and priorities.Conduct user research, including interviews,...
-
Strategic Customer Experience Leader
4 weeks ago
Cardiff, Cardiff, United Kingdom Admiral Full timeLead Transformation in Customer ExperienceThe Admiral Group is seeking a visionary leader to drive a pivotal transformation in customer experience. This strategic role requires a background in dynamic, customer-focused industries outside traditional financial services or insurance sectors.Collaborate closely with cross-functional teams to ensure the...
-
Sales Design Consultant
2 months ago
Cardiff, Cardiff, United Kingdom Sharps Bedrooms Limited Full timeAbout Sharps Bedrooms LimitedWe are a leading fitted bedroom company in the UK, seeking self-employed sales professionals to join our team.Job SummaryWe are looking for individuals with excellent design skills and sales abilities to work with customers in their homes, designing and selling bedrooms and home collections.Key ResponsibilitiesDesign and sell...
-
Sales Design Consultant
2 months ago
Cardiff, Cardiff, United Kingdom Sharps Bedrooms Limited Full timeAbout Sharps Bedrooms LimitedWe are a leading fitted bedroom company in the UK, seeking self-employed sales professionals to join our team.Job SummaryWe are looking for individuals with excellent design skills and sales abilities to work with customers in their homes, designing and selling bedrooms and home collections.Key ResponsibilitiesDesign and sell...
-
Sales Design Consultant
2 months ago
Cardiff, Cardiff, United Kingdom Sharps Bedrooms Limited Full timeAbout Sharps Bedrooms LimitedWe are a leading fitted bedroom company in the UK, seeking self-employed sales professionals to join our team.Job SummaryWe are looking for individuals with excellent design skills and sales abilities to work with customers in their homes, designing and selling bedrooms and home collections.Key ResponsibilitiesDesign and sell...
-
Sales Design Consultant
2 months ago
Cardiff, Cardiff, United Kingdom Sharps Bedrooms Limited Full timeAbout Sharps Bedrooms LimitedWe are a leading fitted bedroom company in the UK, seeking self-employed sales professionals to join our team.Job SummaryWe are looking for individuals with excellent design skills and sales abilities to work with customers in their homes, designing and selling bedrooms and home collections.Key ResponsibilitiesDesign and sell...
Customer Experience Design Consultant
2 months ago
We are seeking a highly skilled Customer Experience Design Consultant to join our team at Legal & General. As a key member of our Retail division, you will play a critical role in putting the customer at the heart of everything we do.
Your primary responsibility will be to identify opportunities to improve customer experiences across our products and services, utilising a range of insights including customer research, behavioural science, complaints, web analytics, and customer experience data.
Key Responsibilities- Develop and implement customer experience roadmaps, including the development of new capabilities to support customer-centric business practices.
- Create a library of customer journey maps for all direct journeys, ensuring a deep understanding of customer needs and pain points.
- Support the development of customer journeys for new initiatives, aligning with customer experience design principles and behavioural science best practices.
- Contribute to the "What Our Customers Are Saying" Forum, identifying opportunities to improve customer experiences through varied sources of insights.
- Build effective relationships with internal stakeholders across Marketing, Customer Service, Direct Sales, and Product to implement change and drive business outcomes.
- Stay up-to-date with best practices in customer experience management across industries and competitors, applying this knowledge to drive innovation at Legal & General.
- Provide expertise and consultancy on customer management within the Retail Division, ensuring plans are aligned and customer-centric.
- Proven understanding and experience of behavioural science and human-centred design.
- Excellent written and verbal communication skills, with the ability to articulate complex ideas and insights.
- Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement and develop effective solutions.
- Ability to work collaboratively with cross-functional teams, including Marketing, Customer Service, Direct Sales, and Product.
- Strong understanding of customer needs, attitudes, and behaviour, with the ability to develop customer journeys and implement insight-led change.
- A competitive base salary and annual performance-related bonus plan.
- A generous pension contribution and life assurance.
- Private medical insurance and a range of other benefits, including at least 25 days holiday and competitive family leave.
- The opportunity to participate in our electric car scheme and enjoy discounts on a range of high street stores and online retailers.
Legal & General is a leading financial services group and major global investor, named Britain's Most Admired Company in 2023. We aim to build a better society for the long term by investing our customers' money in things that make life better for everyone.
We strive to be open, mindful, and inclusive, with a welcoming culture that values diversity and promotes career development. If you're passionate about customer experience and want to make a meaningful contribution to our business, we'd love to hear from you.
"}