Apprentice Transport Coordinator

1 week ago


Leicester, Leicester, United Kingdom Leicester City Council Full time

Job details:

Job reference

  • REQ2736
Date posted

  • 26/05/2023
Application closing date

  • 11/06/2023
Location

  • Sulgrave Road
Salary

  • National minimum wage dependant on age
Package

  • Blank
Contractual hours

  • 37
Basis

  • Full time
Job category/type

  • Planning and Transport
Attachments

X4315B Job

Apprentice Transport Coordinator:

Job description

Full Time / 37 Hours / 21 Month Fixed Term


We are looking for an organised Apprentice Transport Coordinator who can work under pressure with a positive outlook to arrange and co-ordinate transport services, whilst being resilient to deal with complaints in a fast-moving environment.

You'll be responsible for the daily running, monitoring and changes of the service. With your great professional telephone manner, you will liaise with internal, external suppliers, schools, day centres and service users.

Your working pattern for this post is on a rota 07:00am to 15:00pm 08:00am to 16:00pm 09:30am - 17:30pm with a 30minute lunch

What you'll be doing


With good customer service skills, you will take bookings, handle service users & driver's complaints & queries in a tactful manner.

With proficient IT skills you will have expertise in excel to compile & maintain statistics in order to recharge vehicle costs, reclaim concessionary fares, bank figures and information on passenger numbers.

On occasion you will be required to investigate complaints & NOC writing up responses and reports.

When registering new clients, you will ensure they meet the pre-set agreed criteria, send out information & standard letters to prospective clients & various groups and maintain client records.

In some instances, you will be required to collect fares from drivers, log & bank. collect travel tokens & forward to City & County.

What you'll need


You'll be able to work both independently and as part of a team, to ensure that transport services are carried out to the correct times and standards and customer focused, to tactfully liaise with internal and external clients, to ensure smooth running of the service, whilst having excellent IT skills to update databases and the willingness to gain an NVQ Qualification in business and administration.


What we can offer you


As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance.

You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working.

We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities.

In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.

Join us

If you would like a chat about this post, please feel free to contact Sally Ann Dickinson on
**Interview/Assessments will take place on Monday 05th June 2023

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