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Service Coordinator and Administration Apprentice

3 months ago

Leicester, Leicester, United Kingdom Skills for Security Full time
Opportunity information

Salary £210.4 per week
Advert closing date 01/03/2024

Description

C.D.S are one of the UK's most respected suppliers of fire detection, life safety and security systems. They cover business parks through to leisure centres, nurseries to secondary schools and from country estates to housing estates. and offer a local touch on a national level.

Typical daily duties include the following:

  • Arranging site visits for technicians and or sub contractors.
  • Maintaining current customer records using the management software.
  • Coordinating the ordering parts for jobs as required.
  • Maintaining flow of information between project technicians and clients.
  • General Administrative Duties.
  • Create basic remedial quotes
  • Monitor engineer return to site visits and allocate labour
  • Handle invoice queries. Escalate as required.
Entry requirements

  • Team Skills
  • The ability to work with teams and individuals to ensure effective and professional working relationships are developed and maintained. Able to develop strong relationships with customers & colleagues.


 Customer Service Skills
  • The ability to both recognize and deliver excellent customer service, willing to go 'the extra mile' to provide customers with a lasting positive impression


 Problem Solving Skills
  • The ability to identify and resolve problems in a manner that enhances the business and complies with legislation


 IT Skills
  • The ability to use technology to save time and deliver a professional service
Training to be provided

The employer will provide continuous trianing alongside the job.

Skills for Security offer the following:

Delivery of the Level 2 apprenticeship, alongside an end of year assessment and helping you take part in any additional training courses that the company require you to complete.

Things to consider

A level 2 maths and English (Or GCSE grade is required for this role.

The apprenticeship is 12-15 months and therefore, full commitment is required.

Skills required

Array

Future prospects

Hours per week 40
Working week Monday - Friday
Apprenticeship standard Customer service practitioner (Level 2)

Leicester, Leicestershire, England, LE19 1RP