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Customer Service Assistant

4 months ago

Crawley, West Sussex, United Kingdom EEZEHAUL Full time
_
It's not about the money, money, money _

They're the words from the Jessie J song and we think she's right.

At Eezehaul, whilst we pay a
competitive salary for our roles, what sets us apart from our competitors is the other benefits we provide including:

-
Training - continuous professional development - keeping you compliant or taking you to the next level if that's where you want to go.
-
Discounted Travel - with our partners we can offer a variety of discounts on trains and buses as well as car share initiatives.
-
Increasing Holiday Allowance - up to 34 days per annum.
-
Employee Assistance Programme - supporting our employees through life or work struggles.
-
Health & Wellbeing Support - opportunities to take part in body MOT's with a trained wellbeing advisor.
-
Social Events - our newly formed social committee will ensure we have a mix of events.
-
Discounts from a variety of business including Avensys, Laker, Dulux Decorator Centre, Body Health Clinic and many more

So, if you're looking for a new job with some great benefits then read on.


Eezehaul was established in 1998 and has grown from its initial "man and van" operation into the South-east's largest regional carrier, offering same day and next day deliveries, a full complement of pallet services and international connections.


We go the extra mile to provide competitive and dependable logistics solutions across the UK, and that's how we've become the South East's largest regional FORS Silver approved carrier.


We're currently looking for a Customer Service Assistant to join our busy team.

Key Responsibilities/ Accountabilities:

  • Ensure effective communication is maintained within the business ensuring teamwork is always strong and collaborative.
  • To develop and maintain positive customer relationships, ensuring goodwill is always maintained.
  • To plan, organise and continuously improve your working standards.
  • To ensure accurate data input for all information that you process.
  • To ensure all relevant documentation is completed neatly and accurately to the required company standard. Generating quotes and dealing with all queries efficiently.
  • Meet set time frames and maintain high standards regarding set duties, dependant on which shift you are on.
  • Deal with customer queries and complaints effectively ensuring good will is always maintained.
  • Deal effectively with driver's queries and assist with driver delivery problems.
  • To ensure any daily reporting is completed on time and to a high standard.
  • To carry out other tasks that may be required for the company from time to time.
  • Adhere to health and safety policy, and other requirements relating to care of equipment.
  • To ensure flexibility and adherence to the required to cover rotational shift patterns as and when requested to do so.
What are we looking for?

  • Excellent communication skills, both verbal and written
  • Strong problemsolving abilities and attention to detail
  • Ability to multitask and prioritise tasks effectively
  • Proficient in data entry and computer skills
  • Previous customer service experience is a must


You will be required to work 45 hours per week on a rotational shift pattern covering from 6am to 8pm.

You will also be required to work rostered Saturdays.

Job Types:
Full-time, Permanent

Salary:
From £24,000.00 per year

Benefits:

  • Additional leave
  • Company pension
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • Onsite parking
  • Store discount

Schedule:

  • Monday to Friday
  • Weekend availability

Education:

  • GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (required)

  • Computer skills: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person