L2.5 Desktop Support Engineer

2 weeks ago

Edinburgh, Edinburgh, United Kingdom Allied Worldwide Full time


About usWe are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support.

Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries.

Over the last 30 years, we have delivered millions of pounds in cost savings to our clients. With offices in the UK, Europe, India and the US, we have clients spread across all 6 continents.

Our clients and our talented people have always guided our basic strategy and direction; so much so, that we named the company after our most basic principles.

We are, and always will be 'allied' to our client's needs and objectives. Our team is at the heart of our business, we are proud of each and every one of them. They are exceptional and we are looking for more exceptional people to join us.

Position Overview:


We are seeking a highly skilled and experienced L2.5 Desktop Support Engineer with demonstrated proficiency in providing technical assistance and leading a team of support professionals.

The ideal candidate will possess a strong combination of technical expertise, leadership capabilities, and a customer-focused approach to IT support.


Responsibilities:
Provide L2.5 technical support for desktops, laptops, printers, mobile devices, and other end-user computing equipment.
Manage a team of desktop support technicians, including task assignment, performance monitoring, coaching, and development.
Serve as an escalation point for complex technical issues and provide guidance and assistance to team members as needed.

Requirements:
Bachelor's degree in computer science, Information Technology, or related field.

Minimum of 5 years of experience in desktop support roles, with at least 2 years in a leadership or supervisory capacity.

Strong technical proficiency in Windows operating systems, Microsoft Office Suite, Active Directory, and desktop virtualization technologies.
Experience with IT service management tools such as ServiceNow, Remedy, or Jira.
Solid understanding of networking concepts, TCP/IP protocols, and troubleshooting connectivity issues.
Excellent communication skills with the ability to interact effectively with end-users, stakeholders, and cross-functional teams.
Proven ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
ITIL Foundation certification is preferred.
Strong leadership and team-building skills, with a focus on fostering a collaborative and inclusive work environment.

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