133425 R1 Desktop Support Worker
2 weeks ago
NHS Lothian, Digital & IT, Desktop Support Officer
Based at the Astley Ainsley Hospital, Edinburgh though will require travel throughout the Lothian area.
Key Responsibilities
- To work as part of the Digital and IT Desktop migration team to provide a desktop support service to all NHS Lothian customers, ensuring delivery of a service that meets user and organisation requirements, including Risk and Health and Safety standards.
- Maintaining up to date knowledge of the current hardware and software used throughout NHS Lothian.
- To diagnose and resolve complex desktop issues. Taking action, liaising with other teams or suppliers, and escalating as required and managing problems through to resolution.
What we are looking for:
- Ability to diagnose and troubleshoot desktop issues.
- Configure, deploy, and support the desktop roll out in a windows 10 environment.
- Knowledge of Microsoft Office365 packages, Active Directory, SCCM and Service Now call handling system.
- Decisionmaking and problemsolving skills.
- Ability to keep calm during potentially stressful situations.
- A genuine curiosity and willingness to learn new skills and research new ideas.
- Verbal and written communication skills to technical and nontechnical audiences of various levels in the organisation.
- Experience establishing and maintaining effective working relationships throughout the organisation
- Strong customer service skills, excellent organisational skills, with the ability to work on a wide range of issues.
- Understand IT operational support frameworks including incident management and service level agreements.
- Be positive, empathetic, enthusiastic, and confident to represent the Digital and IT Operations and infrastructure, along with NHS Lothian Values.
- A multifaceted job with a high degree of responsibility.
- Support for professional development.
- A competitive salary and benefits.
- Flexible working.
- enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
- NHS discounts on goods and services
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