133425 R1 Desktop Support Worker

2 weeks ago


Edinburgh, Edinburgh, United Kingdom NHS Scotland Full time
This post is fixed term for 18 months

NHS Lothian, Digital & IT, Desktop Support Officer

Based at the Astley Ainsley Hospital, Edinburgh though will require travel throughout the Lothian area.

Key Responsibilities

  • To work as part of the Digital and IT Desktop migration team to provide a desktop support service to all NHS Lothian customers, ensuring delivery of a service that meets user and organisation requirements, including Risk and Health and Safety standards.
  • Maintaining up to date knowledge of the current hardware and software used throughout NHS Lothian.
  • To diagnose and resolve complex desktop issues. Taking action, liaising with other teams or suppliers, and escalating as required and managing problems through to resolution.

What we are looking for:

  • Ability to diagnose and troubleshoot desktop issues.
  • Configure, deploy, and support the desktop roll out in a windows 10 environment.
  • Knowledge of Microsoft Office365 packages, Active Directory, SCCM and Service Now call handling system.
  • Decisionmaking and problemsolving skills.
  • Ability to keep calm during potentially stressful situations.
  • A genuine curiosity and willingness to learn new skills and research new ideas.
  • Verbal and written communication skills to technical and nontechnical audiences of various levels in the organisation.
  • Experience establishing and maintaining effective working relationships throughout the organisation
  • Strong customer service skills, excellent organisational skills, with the ability to work on a wide range of issues.
  • Understand IT operational support frameworks including incident management and service level agreements.
  • Be positive, empathetic, enthusiastic, and confident to represent the Digital and IT Operations and infrastructure, along with NHS Lothian Values.
What we offer

  • A multifaceted job with a high degree of responsibility.
  • Support for professional development.
  • A competitive salary and benefits.
  • Flexible working.
Annual Leave: 35 days leave (rising to 41) pro-rata
- enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme

  • NHS discounts on goods and services


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