Litigated Credit Hire File Handler

2 weeks ago

Bolton, Bolton, United Kingdom Keoghs Full time

This role offers an exciting opportunity to investigate litigated credit hire claims which will be up to £25,000 in value.

Their priority will be to pursue settlement of these files in line with client instruction to achieve the maximum savings possible swiftly.


Key Accountabilities

  • The role will involve dealing with a caseload of DA credit hire files, however, there is a possibility that the litigation will include personal injury. This would be completed under the supervision of their Team Leader. Instructions are received at the point of litigation, so a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary.

The main aspects of the role will involve:

  • Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
  • Formulating an initial strategy for approval by Team Leader.
  • Legal research
  • Undertaking telephone negotiations with third party Solicitors
  • Liaising with the insured and insurers where necessary
  • Ensuring 'actions' are carried out as per the task list within the Case Management System
  • Accurately completing management information processes (MI)
  • Processing bills
  • Ensuring all files are kept within ISO 9001 guidelines
  • To ensure compliance with the SRA Standards & Regulations
  • Adhere to the Keoghs Values
  • Ability to work in target driven environment
The role will also involve an understanding of the court process, to include:

  • Drafting defences
  • Completing direction questionnaires
  • Dealing with disclosure and exchange of evidence
  • Completing pretrial checklists
  • Instructing Counsel
  • Drafting CPR Part 18 questions
  • Drafting CPR Part 35 questions
  • Drafting Counter schedules
Working Hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch

Experience, Skills and Qualifications

  • Essential:
  • Experience of litigation and handling Credit Hire files with evidence of managing own case load
  • Education at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
  • Ability to use own initiative
  • Ability to plan and prioritise workloads
  • Excellent listening and verbal communication skills
  • Good telephone negotiation skills
  • Ability to follow work processes and keep to Strategy
  • Ability to recognise when sensitivity and tact are required
  • Ability to make decisions
  • Ability to remain calm under pressure
  • Good IT skills including Word, Outlook, and experience of a Case Management System preferred
  • Adhere to the Keoghs Values

Desirable:

  • Experience of handling PI claims
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
Keoghs values
We are connected
We are Dynamic
We are Innovative
We succeed together

Contract Type

  • Permanent

Area

  • Credit Hire and Recoveries

Sub Area

  • Litigated Credit Hire

Office

  • Bolton
  • Parklands

Closing Date

  • 26 Apr 2024

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