Nda Fraud File Handler

1 week ago


Bolton, Bolton, United Kingdom Keoghs Full time
The NDA File Handler role involves working within a team of fraud specialists and legal support staff.

The File Handler will run a caseload of Litigated RTA suspected fraud files on behalf of a cross section of insurance clients, working closely with sophisticated claims handlers acting without any Delegated Authority.

The File Handler will work in close conjunction with the Team Leader and the relevant Lead Lawyer in the team so to achieve the best possible results in a commercially sound manner.

The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence.

In addition, a high level of commercial awareness is essential.

A key elements of this role is decision making, to be reached within a set timeframe in accordance with the case strategy and within the best interests of the client.

The File Handler will work with strategic foresight so to ensure all litigation and opportunities are taken in order to work towards shaping the future of the counter-fraud arena.

The caseload will consist of a range of suspected fraudulent insurance claims consisting of the following types of claim:
Bogus Passenger
Staged/Contrived
Fraudulent Exaggeration
Induced accidents
Low Speed Impact
Late Notification Claims
Credit Hire Fraud

MIB
Organised Crime
Compensation package
Hyrbrid working 1 day in the office, 4 days remote,Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan*, Gym Flex

Key Accountabilities

  • It will be the responsibility of the Non Delegated Hourly Rate File Handler to run fraud cases from the point of litigation through to the resolution of the case.
Responsibilities in case management include, but not limited to:
Strategic Excellence
Detailed review and analysis of evidence throughout the life of the case
Setting and agreeing the case strategy on files with clients, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads
Adhering to all work type process stages
Identifying strategic litigation opportunities and complex cases when appropriate
Identifying client trends and any opportunities to raise profile with clients
Client Excellence
Handling files in accordance with agreed client guidelines on a non-delegated basis
Ensuring maximum client satisfaction on each case
Ensuring accurate and timely completion of all client and internal MI
Achieving both client and internal KPIs
Technical excellence
Reporting to Insurer client throughout the lifetime of the claim
Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy
Compliance with all procedural and investigative deadlines

Achieving, the best result in litigation - protecting the client's position in relation to proceedings, ensuring full compliance with the court timetable utilising procedural tactical advantages where possible.

Undertaking advocacy where required and cost-effective to do so
Dealing pro-actively and achieving the best results with the case investigations and strategy from receipt until point of resolution
Delegating tasks as appropriate to assistants to take the case forward
Timely and accurate maintenance of all Case Management Systems from opening to closure
Adherence to file management policies
Complying with the SRA Standards & Regulations
Financial Excellence
Be commercially aware, by working in an efficient and effective manner
Commercial awareness so as to retain profitability
Achieve financial targets
Ensure timely and accurate billing
Cultural Excellence
Adhere to the Keoghs Values
Working Hours
35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Bolton, Parklands Office, 1 day a week 4 days from home

Experience, Skills and Qualifications

  • Essential Skills and Attributes:
Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc.)

Experience in one of the following:
Experience of handling RTA pre-litigated and / or litigated case load
An understanding of insurance litigation practice and processes together with indemnity principles
Knowledge of the litigation process / working knowledge of the CPR
Good advocacy skills
Good client care skills and evidence of working to client guidelines
High level of analytical skills
Excellent listening, verbal and written communication skills
Ability to prioritise work, keep to deadlines and work under pressure
Ability to anticipate problems and identify solutions
Experience of time recording and billing systems
Excellent IT Skills
Adhere to the Keoghs Values

Required Soft Skills:
Client Care/Service
Organisation
Ability to prioritise and adaptability
Teamwor

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