Pre Lit Credit Hire File Handler

1 week ago

Bolton, Bolton, United Kingdom Keoghs Full time

Our credit hire team is the largest and longest-established in the UK, with over 200 colleagues, and acting for more Insurers & Broker clients than any other, but we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence.

We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies to identify and prevent new and emerging risks.

We are looking for like-minded people who want to join us in this exciting and important work, and who want to develop their career with us.

You will predominately be handling your own case load of delegated authority claims which will include but not limited to credit hire cases, suspected credit hire fraud, liability investigations and bodily injury cases whilst assisting and helping to shape our best in class strategy for our insurer clients.

We are looking for all kinds of individuals that have a desire to progress and develop. Our promise back to you is to support you in reaching those career goals.

Many of our leadership team and technicians started their careers at Keoghs which underlines the development commitment to all our people.

Our culture is one of support, respect and recognition, so if you think you're a good fit then we'd love to hear from you.

The role of a File Handler is to pursue settlement of a pre-litigation credit hire file as soon as practically possible, ensuring Client Guidelines are adhered to.

It is important that the job holder can quickly review files and formulate an initial Strategy, commence early telephone negotiations with Credit Hire Organisations and liaise with Insurers where necessary.


Key Accountabilities

  • Reviewing pre proceedings files, noting and abiding by Client Guidelines
  • Formulating initial Strategy
  • Implementing the Strategy agreed
  • Undertaking telephone negotiations with Credit Hire Organisations
  • Pursuing settlement as quickly as possible
  • Liaising with Insurers where necessary
  • Ensuring 'actions' are carried out as per Action Lists in Case Management System
  • Ensuring files are kept within ISO 9001 guidelines
  • To ensure compliance with the SRA Standards & Regulations
  • Adhere to the Keoghs Values
Working Hours
35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.

This is a hybrid working role so will be working 1 day in the office and 4 days from home.


Experience, Skills and Qualifications

  • Education at least 3 GCSEs or equivalent are essential and a degree is preferable.
  • Ability to use own initiative.
  • Ability to plan and prioritise workloads.
  • Excellent listening and verbal communication skills.
  • Good telephone negotiation skills.
  • Ability to follow work processes and keep to Strategy.
  • Ability to recognise when sensitivity and tact are required.
  • Ability to make decisions.
  • Ability to remain calm under pressure.
  • Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
  • Experience of credit hire is essential and the applicant would be expected to have been working in an environment where they have been exposed to credit hire cases on a day to day basis for at least 6 months.

Technical knowledge to be developed:

  • Understanding of Pre Proceedings Credit Hire
  • The life cycle of a file

Personal Development:

  • This role offers an opportunity to develop a range of legal skills under supervision.
  • Further career progression will depend on the File Handler's aptitude and desire to move to a different business unit dealing with litigated fast track, fraud or multi track work.
  • In addition opportunities occur for those with leadership potential to move into deputy and then team leader roles.
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
Keoghs values
We listen, are down to earth and supportive
We work together towards a common goal
We're friendly with a can do attitude
We care about our clients
We evolve

Contract Type

  • Permanent

Area

  • Credit Hire and Recoveries

Sub Area

  • Pre Litigated Credit Hire

Office

  • Keoghs Bolton Parklands

Closing Date

  • 06 Feb 2023

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