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Customer Service Executive
1 week ago
Job Title: Customer Service Executive
Company: Events based business located in Buntingford
I am excited to tell you about a fantastic opportunity at an events-based company in Buntingford. They are on the lookout for a Customer Service Executive to join their dynamic customer service team.
- An engaging, customer-oriented, and hardworking individual is needed for this role.
- Support the Customer Service Manager in providing exceptional customer service.
- Experience in handling a high volume of customer inquiries and resolving issues promptly is crucial.
- We are looking for a focused, enthusiastic team player who enjoys challenges and excels in a fast-paced environment.
Responsibilities:
- Dealing with inbound customer inquiries via email and telephone
- Running the live online chat function
- Direct interaction with major clients
- Order processing and updates
- Handling refunds
- Updating online product descriptions
Requirements:
- Prior experience in a similar role
- A friendly and engaging personality
- Good IT skills
- Excellent written communication skills with great attention to detail
- Highly organized with multitasking abilities
- Proactive and positive attitude towards work
This full-time position offers a salary ranging from £24,000 to £25,000 based on experience. The role also includes a competitive benefits package with 25 days holiday plus Bank Holidays, set in a charming rural location. The team enjoys regular social gatherings and events throughout the year.
Please note that this vacancy will be open until filled, and interviews will be conducted on an ongoing basis. Apply early to avoid missing out on this opportunity.
We are committed to equal opportunities. If you require any adjustments during the application or interview process, please let us know. Your comfort and accessibility are important to us, and we are here to assist you at every stage.
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