Account Handler

Account Handler

Location: Buntingford

**Salary**: £22,000-£28,000

Hours: Full-time - Monday to Friday - 9.00-5.00

**Benefits**:

- 25 days holiday per annum (plus bank holidays)
- Free on-site parking
- Continuous opportunity for career progression and further qualifications
- Beautiful and rural office location
- A friendly and social office, holding team events throughout the year
- Pension Contributions & Employee Benefits Schemes

The Company

Our client is one of the most trusted and reputable organisations within the insurance industry, regularly winning consumer awards for their excellent products and best-in-class customer service. They have been going for over a century and manage their clients from local offices, ensuring community is at the heart of the business.

The Role

We have a fantastic and exciting opportunity for a driven, energetic and enthusiastic Account Handler to provide a fantastic customer experience to their valued clients.

**Responsibilities**:

- Answering calls from our customers or meeting them face to face at the office
- Review and process amendments to policies arising from changes to cover and circumstance, meeting the customer service standards and ensuring cover is appropriate
- Identify opportunities for cross-selling (including financial services)
- Investigate, consult on process claims
- Maintain own knowledge and skills to sell professionally and compliantly, delivering a consistently good experience to customers to meet requirement and standards of our client

Skills and Requirements:

- Previous customer service experience is desirable but not essential.
- UK Driving License and access to own vehicle is essential.
- Be self-motivated, willing to learn and enthusiastic.
- Excellent communication skills both verbal and written.
- Strong IT literacy, proficient using MS Office Applications.
- Good organisational skills and the ability to manage a busy workload and prioritise tasks.

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Buntingford, Hertfordshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person