Casual Customer Service Advisor

1 week ago


Leicester, Leicester, United Kingdom Leicester City Council Full time

Job details:

Job reference

  • REQ3846
Date posted

  • 04/03/2024
Application closing date

  • 17/03/2024
Location

  • Various locations across Leicester City
Salary
- £12.18 Per Hour

Package

  • Blank
Contractual hours

  • 0
Basis

  • Part time
Job category/type

  • Customer Services
Attachments

Job Specification A0549 Casual Customer Service

Casual Customer Service Advisor:

Job description

Casual Hours


Acting as an ambassador for Leicester city council, you will be on the front line to provide advice and assist with service requests.


After 3 years of delivering year on year improvements Sports Services now have in place ambitious plans to 'step up the service' to take us to the next level.

With seven leisure centres across the city, we offer gym and swim facilities, group exercise classes, gymnastics and trampoline sessions, and a climbing wall, to all residents to improve their health and wellbeing.


Working as a Customer Service Advisor, your role will be to provide an efficient and welcoming reception service and administrative and business support to the Council's services, in accordance with systems, statutory procedures, legislation, corporate standards and policies.

You'll be given support and training to ensure you have a positive experience and achieve your full potential.

Shift Pattern


You'll join us on a casual basis working during peak periods such as school holidays or to cover annual leave etc.

We will ring you to offer shifts when they become available.

The role will involve working days, evenings and weekends and bank Holidays. Our leisure centres are typically open 6am - 10pm. You will be required to be flexible across these times. The role will be placed at one of our leisure centres Find a sport and leisure centre )

What you will be doing


Working as part of a team, you will undertake a range of duties such as assisting with the opening and closing of the facility, working on reception, undertaking routine maintenance of equipment, and maintaining the cleanliness and safety of the environment.

Alongside these operational functions you will ensure programmed activities and services are available for customers.


At all times you will offer excellent customer service as the first point of contact for customers, responsible for answering queries and dealing with straightforward complaints.


What you will need


Responsible for helping deliver an excellent customer experience within the City's Leisure Facilities, by advising and responding enquiries from both current and potential customers.


With this in mind you'll be:
- enthusiastic and motivated
- a fantastic communicator that relishes working in a fast paced environment
- a team player and a capable individual

Using your experience of working in a busy, fast paced environment. You will enjoy working with members of the public and responding to queries.

Using your positive attitude, you will be able to deal with a range of enquiries regarding the services provided by Leicester City Council.

Having good communication skills sufficient to deal with customers face to face and over the telephone, being able to verbally present new ideas and proposals.


With proficient IT skills and experience of using Microsoft Office software packages including Word, PowerPoint and Excel, you will be able to maintain accurate computerised records and EPOS (Electronic Point of Sale) systems.



  • Leicester, Leicester, United Kingdom Shoe Zone Full time

    shoezone has an opportunity for a Customer Services Advisor to join our team based in our Head Office in Leicester. You will join us on a zero hour, casual basis and in return, you will receive a competitive salary starting at a minimum of £20,416.68 Full Time Equivalent.**CS Opening Hours: Monday Thursday 8am8pm Friday 8am 6pm Weekends (rota basis) and...


  • Leicester, Leicester, United Kingdom Service Centre ID Full time

    Customer Service AdvisorLeicester (Enderby)£22, from April)Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the largest Independent...


  • Leicester, Leicester, United Kingdom Pertemps Leicester Full time

    The Role: Customer Service Advisor - PermanentWorking hours: Monday to Friday : 9am - 6pmLocation: LeicesterSalary:£20'800 (Rising to £22'500 in April)Are you an experienced customer service advisor who is looking for a new challenge?What is great about this position that it is Monday to Friday, so your weekends are your own You'll be pleased to know that...


  • Leicester, Leicester, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor - LeicesterWe are now hiring Customer Service Advisors Who We Are: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. Who You Are: We are looking for local people who share our passion for customer service,...


  • Leicester, Leicester, United Kingdom Tiger Group Limited Full time

    Full Job DescriptionJob Title - Customer Service AdvisorLocation - LeicesterSalary - Up to £22,900Type - Full Time, permanentBenefits - Pension, holiday plus many moreHours - Monday - FridayWhat would I be doing?As a Customer Service Advisor you will be talking to customers on the telephone and to advise and assist them on a variety of topics, ranging from...


  • Leicester, Leicester, United Kingdom Pertemps Leicester Full time

    Job Role: Customer Service AdvisorLocation: LeicesterSalary: £19,305Full Time, PermThe CompanyAre you a bubbly, Confident person with the ability to build rapport with anyone you talk to? Well due to Company growth my client is hiring for Customer Service Advisors to join their thriving business on a full-time basis. Customer service experience (telephone)...


  • Leicester, Leicester, United Kingdom Recra Consulting Full time

    Customer Service Advisor_Recra are currently recruiting_ for a Customer Service Advisor for their well known client within the LE4, this business is a market leading and fast growing business.Its an ideal time to be joining a business which could offer future progression and development.The job is all about connecting with the customer, and doing everything...


  • Leicester, Leicester, United Kingdom NuCare Full time

    NuCare Customer Service Advisor - Fixed Term 13 Months Fixed Term Contract - 13 MonthsDo you enjoy working people and are looking to work in the Customer Service sector?Do you pride yourself on being reliable in your work and do you enjoy creating a positive customer experience?Have you an interest in helping your community with its health?If you answered...


  • Leicester, Leicester, United Kingdom Recra Consulting Full time

    Customer Service Advisor - Leicester, England - Full-time - £24k_Recra is working in partnership_ with a leading appliance company who are recruiting a customer service advisor for their expanding business.It's an ideal time to be joining a business that could offer future progression and development.The job is all about connecting with the customer and...


  • Leicester, Leicester, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Remortgage Customer Service Advisor you will provide support and assistance to case workers to ensure a high volume of caseload is met.Client DetailsMy client is a leading legal and professional services company based in Leicester. Working with various business clients across the UK, they deliver high-quality services and legal expertise.DescriptionAs a...


  • Leicester, Leicester, United Kingdom Shoe Zone Full time

    shoezone has an opportunity for a Customer Services Advisor to join our team based in our Head Office in Leicester. You will join us on a part time, permanent basis 15 hours per week (Negotiable) and in return, you will receive a competitive salary starting at £8,166.68 (£20,416.68 Full Time Equivalent)CS Opening Hours: Monday Thursday 8am8pm Friday 8am ...


  • Leicester, Leicester, United Kingdom 4Recruitment Services Full time

    Customer Service Advisor - LeicestershireContract - Full TimeSalary - £11.80phTo be the point of contact for all internal and external customers, including (but not limited to): service users, concerned family and friends, professionals, members of the public, organisational bodies and councillors. To assist customers across a widerange of council services...


  • Leicester, Leicester, United Kingdom Advance Full time

    Position: Customer Service Advisor (Housing)Location: Advance Primary Offices, Unit 2, Centre Court, Meridian North, Meridian Business Park, Leicester, LE19 1WRHours: 35 contracted hours per week, Monday to Friday 8.30am to 4.30pmSalary: £22,497.14 to £25,321.43 per annum (£13.87 p/h)Closing Date: 7th June 2024Interview Date: 19th June 2024Job ref: 4085We...


  • Leicester, Leicester, United Kingdom PA Housing Full time

    A little bit about what we are looking for...We are looking for a Customer Service Advisor to join our thriving Repairs team on a part time contract, the hours for this role would be 10:00 - 14:00 Monday - Friday.**As a Repairs Advisor, you be an excellent first point of contact for our customers reporting repair related enquiries. You will also be dealing...


  • Leicester, Leicester, United Kingdom Baby Planet Full time

    Job roll includescustomer service advisor;Salary: £9.50 per hourFlexible Language Requirement: English not requiredSchedule: 8 hour shift Day shift Monday to FridayAbility to commute/relocate: Leicester, LE2 6UP: reliably commute or plan to relocate before starting work (required)Work Location: One location


  • Leicester, Leicester, United Kingdom Adecco Full time

    Job Title: Customer Service AdvisorLocation: LE19, Meridian LeicesterHours and Pay: Mon-Fri 8.30am-5pm, £12.01 an hourCompany Description:Join our team as a Customer Service Advisor in a temporary position covering June.Responsibilities:Deliver exceptional customer service to valued customers promptly and efficiently.Handle a variety of customer inquiries...


  • Leicester, Leicester, United Kingdom Stirling Warrington Full time

    Customer Service AdvisorWigston£21, % bonusMonday - Friday08:00 - 16:30(WFH predominately but you will be required to WFO once a week)The ClientMy client is a global e-commerce business who has gone through phenomenal growth since opening their UK offices 5 years ago.Due to customer demand, they are now looking to add a full time Customer Service Advisor to...


  • Leicester, Leicester, United Kingdom Flogas Britain Ltd Full time

    Customer Experience AdvisorLeicesterSalary of £22,200In return you are rewarded with training and development that helps you develop your career and skills.As a Customer Experience Advisor you are the first point of contact for our customers and you'll be responsible for:Managing inbound and outbound calls Handling questions about gas delivery through to...


  • Leicester, Leicester, United Kingdom White Stuff Full time

    White Stuff - Leicester, GB - Part time - HybridWhite Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design...


  • Leicester, Leicester, United Kingdom Leicester City Council Full time

    Job details:Job reference REQ2301Date posted 03/02/2023Application closing date 24/02/2023Location Various locations across Leicester CitySalary- £ £11.01 per hourPackage BlankContractual hours 0Basis Part timeJob category/type Customer ServicesAttachmentsCasual Service Assistant:Job descriptionCasual hours / PermanentWould like to work in our busy...