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Pathway Co-ordinator
3 months ago
An exciting opportunity has come up for a 30 hours a week pathway coordinator for 12 months in the Neurology specialty We are looking for an enthusiastic and energetic individual to work in this extremely busy department.
The post is to provide the administration for the Neurology clinical team and to ensure patients' pathways are monitored and kept up to date.
The post is interesting and varied and requires the ability to work as a member of a team.
Applicants should have a responsible attitude and be able to demonstrate good communication skills, as close liaison is required within the Directorate, the OAC, and with patients and the general public.
Applicants should have an NVQ 3 in Business and Administration, or equivalent demonstrable experience, however we are willing to accept demonstrable experience.
You must demonstrate effective communication, organisational and interpersonal skills, work methodically under pressure, have the ability to work using your own initiative plus the ability to work as a member of a team.
Previous NHS experience is an advantage.
The post holder will be responsible for making an active contribution to the management and co-ordination of the work of the clinical office.
- ensuring the delivery of a high quality service to the clinical teams
- enabling the delivery of all access standards
- compliance with administrative process, policy and guidelines.
Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
Have knowledge of the latest local and national access standards and targets relevant to the specialty.
To support the proactive management of all relevant waiting lists and target reports, ensuring that patients do not breach their target waits including 2ww patients in accordance with local and national guidelines.
Ensure that patients are proactively managed and are 'pulled' though the administrative systems designed to support their care journey e.g.
Ensure that all data quality issues are minimised.
Action data quality and other reports as directed by the Clinical Administration Manager.
Updating databases and audit management where relevant.
Ensure you follow the Trust's APN guidelines and any other standard processes within the Trust.
Ensure that all outpatient clinical sessions are booked with appropriate patients in an effective and efficient way who do not require the support of the OAC department.
Attend specialty meetings as required.
Ensure that standard process is followed with regard to the management of clinic cancellations.
Ensure that inpatient and/or day case admissions and theatre bookings are managed in accordance with clinical protocol and Trust policy, where relevant.
Ensure that patients who are on a long-term condition pathway are managed in accordance with clinical protocol and trust policy, where relevant.
Ensure that telephone queries from colleagues and from patients are both answered and dealt with in a timely way.
Be fully conversant and comply with all Trust standard processes, policies and guidelines.
Actively contribute towards the achievement of all administrative quality and performance standards
Take an active role in all processes designed to support the clinical pathway.
To support the management of clinical commitments and the diaries for the relevant clinical team.
Respond in a prompt fashion to all complaints in order to minimise the risk of them becoming more formal, seeking advice where necessary
Communicate with all levels of Health care staff, including GPs and deal with anxious patients and their relatives/carers with tact, patience and discretion.
Use the Trust IT systems on a daily basis to produce and extract information for patient care.
Provide general administrative support to the clinical team and the clinical pathway as appropriate.
Carry out any other duties as directed by the Clinical Administration Manager/Specialty Co-ordinator.
