Customer Service Executive

6 days ago


Hatfield, Hertfordshire, United Kingdom Reed Business Support Full time

Reed recruitment are excited to be working with an innovative, international company who are looking to hire a Customer Service Executive to join them.

The company are looking for someone who will be able to deliver a first class customer experience, iseager to learn and also embrace new products.

The position is full time, based from the Hatfield office with onsite facilities and free parking.

You may use their services in your home however this team specialise in the business customers. All general queries come through to this team which guarantees every call will be different

  • Answer incoming calls from customers who subscribe to the companies products
  • Log query details on the customer account record accurately and ensuring queries are escalated to the correct team if appropriate ie. the IT or accounts team
  • Own customer queries from beginning to end, ensuring the customer is kept up to date and followed up and resolved appropriately


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