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Operations Assistant

3 months ago

Colwyn Bay, Conwy, United Kingdom Wales & West Utilities Full time
Location- Operations Assistant - Colwyn Bay- Salary- £25,465- Contract- Permanent (Full Time)- Closing date- 15th April 2024- Working hours

  • 37 hours per week, Monday Friday

Who are we?
We are a gas distribution business that services the gas infrastructure across Wales and the south-west of England.

We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.


What we're looking for?
We are looking for an Operations Assistant to support our operational teams in delivering a safe and efficient network.


You will work closely with managers and key stakeholders to provide administrative support across a variety of areas including notices, permitry, transport, health & safety, and general depot administration.


We'll trust you to:

  • Investigate any Highway Authority Fixed Penalty Notices/Defects and Section 74 charges and communicate findings to relevant stakeholders
  • Where required liaise with Highway Authorities to ensure traffic management measures (less complex) are agreed and approved
  • Support the Performance Manager & First Line Manager with administration compliance
  • Collect weekly defect sheets from all drivers within geography, record, and file, circulate to relevant stakeholder at agreed intervals
  • Administer Fuel Cards and file weighbridge tickets
  • Undertake general administrative activities including but not restricted to IT software & hardware enquires, liaison with depot maintenance service providers, customer service and collation of damage billing information
  • Respond to enquiries from all stakeholders ensuring accountability, ownership and excellent customer experience are demonstrated

You'll need to have:

  • A positive attitude and the ability to operate individually and as part of a team
  • Ability to deal with a wide variety of tasks, whilst meeting strict deadlines is essential
  • Excellent administrative, oral and written communication skills
  • Customer driven focus for both internal and external customers
  • Knowledge of the Gas industry and associated policies & procedures is desirable but not essential.
We would also love to hear about anything else you feel you could add or bring to the role

What's in it for you?

  • A competitive salary starting at £25,465 rising to £36,58
  • A structured pay & competency framework which rewards skills, competence and enables development and career progression
  • Hybrid working
  • 25 days annual leave plus bank holidays
  • Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% totalling 15%
  • 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
- "Choices" flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans

  • Access to our Financial Wellbeing Programme allowing you to manage your benefits flexibly to suit your financial needs
  • Enhanced pay for parental leave
  • Retail discounts and cashback scheme
  • Annual salary review
  • Discretionary annual bonus
  • Company Sick Pay
  • Inhouse Occupational Health Team
  • Employee Assistance Programme
  • Comprehensive training

The way we do things


Our Ambition, Priorities and Values inform everything we do as a business - from our strategic planning to the performance management of our colleagues.

Our values underpin everything we do and we are committed to creating a working environment that supports and fosters diversity, inclusion and equity, where all of our colleagues feel valued and supported to contribute to their full potential.


We are focused on creating a culture where it doesn't matter about gender, race, sexuality or disability; it's about our colleagues' skills, the way we do things and how we live our values.


Interested?
If you think you'd make a good addition to the team, we would love to hear from you