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Night Manager

3 months ago

Londonderry, United Kingdom Roe Park Resort Full time
Job Description

Join our team at the Roe Park Resort, where you can be part of creating unforgettable experiences in one of Northern Ireland's top golf and spa resorts, nestled in the breathtaking Roe Valley Country Park.

Be a part of our commitment to providing guests with the perfect blend of luxury, tranquillity, and exceptional service.

We have an exciting opportunity for a Night Manager to join our team

DEPARTMENT: General Hotel

REPORTS TO: Food & Beverage

PRIMARY OBJECTIVE OF POSITION

To ensure that all guests receive a warm, memorable and personalised welcome to the Resort, ensuring that guests requests are actioned. Complete administrative tasks accurately and within given deadlines. Be responsible for the security of the Resort and its guests over night and to set meeting and banqueting rooms to agreed standard and to guests' specification.

About The Role

TASKS, DUTIES AND RESPONSIBILITIES

PROVIDE SERVICE AND SECURITY TO GUESTS DURING NIGHT

  • Available to register, process and greet guests promptly
  • Checks the daily arrival list
  • Welcomes guests to the hotel
  • Responds to guests requests for information about the hotel and its surroundings
  • Arranges for special services requested by guests
  • Stays current with developments in the hotel by reviewing the communication log book each shift, updates log book for next shift
  • Able to fully train all other Night GSR's regards the following:
    • Night Audit procedures
    • Relevant reception duties including all opera procedures
    • The F&B point of Sales system
    • Fire panel and procedures
    • Set up of all Banqueting Rooms
  • Prepares night audit reports as requested
  • Takes ownership for all guests requests, and manages the other GSR's accordingly
  • Delegates tasks, and checks, all other Night GSR's work, checking against the required standard.
  • Allocates rooms and issues appropriate keys
  • Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest's name, address and method of payment
  • Handles incoming guest room reservations
  • Handles reservations for guests with rental cars, restaurants etc
  • Is aware, at all times, of current room status and room availability
  • Is fully aware of the Resort's service concepts
  • Is fully aware of, and knows how to handle all current and future hotel promotions
  • Utilises yield management to maximise room revenue, and to fill the hotel to maximum occupancy
  • Increases hotel revenue by promoting food and beverage alternatives within the hotel
  • Minimises loss of revenue by adhering to all established credit procedures
  • Ensures all guests establish credit upon check-in
  • Receives proper approval codes for cash and credit card paying customers
  • Identifies and records special billing instructions and notifies Financial Controller/Accounts Department
  • Completes shift closing accurately by getting appropriate approval signatures and authorisation codes
  • Adheres to hotel policies regarding the use of cash banks
  • Communicates effectively with customers, colleagues and supervisors
  • Demonstrates teamwork by co-operating and assisting colleagues as needed
  • Keeps effective key control
  • Ensures that guest mail and messages are delivered promptly
  • Demonstrates a working knowledge of all services and facilities of the hotel and effectively assists the hotel's guests
  • Notifies Line Manager of any negative comments or complaints
  • Maintains a clean and tidy lobby and performs light cleaning duties if required

CONFERENCE & BANQUETING

  • Ensures that all room changes and turnovers are to Resort's standards
  • Ensures all 'closing procedures' for each department within F&B are done and checked on a daily basis
  • Assists dealing with any issues that arise from an overall hotel perspective
  • Can deal with show rounds and conduct function negotiations when required

KNOWLEDGE OF FRONT OFFICE TECHNOLOGY

  • Is fully conversant with the hotel reservation system
  • Is able to operate switchboard, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment

SECURITY, HEALTH & SAFETY

  • Ensures that own cash is secure at all times
  • Ensures all discrepancies in cash are declared to the Line Manager and Financial Controller
  • Ensures that guest details are not disclosed
  • Maintains high confidentiality in regards to guest privacy
  • Takes action on any suspicious behaviour of guests and staff and reports to the Line Manager for proper follow-up
  • Informs Line Manager and Executive Housekeeping regarding lost and found objects
  • Ensures that all potential and real hazards are taken care of immediately and are reports appropriately
  • Fully understands the hotel's fire, emergency and bomb procedures
  • Follows emergency procedures to provide for the security and safety of guests and staff
  • Works in a safe manner that does not harm or injure self or others
  • Supports a safe hotel by applying hotel regulations and adhering to existing laws and regulations
  • Anticipates possible and probable hazards and conditions and informs the Line Manager and Departmental Line Manager accordingly
  • Maintains the highest standard of personal hygiene, dress, uniform, appearance, body language and conduct

MISCELLANOUS

  • Communicates effectively with guests, colleagues and supervisors
  • Able to converse clearly with all other GSR's to ensure tasks are carried out effectively
  • Handles difficult situations effectively
  • Attends meetings and training required by the Line Manager
  • Accepts flexible work schedule necessary for uninterrupted service to the hotel guests
  • Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Duty Manager
  • Continuously seeks to endeavour professionalism in own job
  • Knows:
    • Hotel fire, bomb and emergency procedures
    • Hotel health and safety policies and procedures
    • Hotel facilities and nearby sights of interest and importance (ie hospitals, stations, tourist sights)
    • Hotel and corporate marketing and promotional programs
    • Corporate clients and clients generating high business volume
  • May be required to carry out additional duties not listed to suit the business demands

Skills Needed

About The Company

A relaxing break in one of Northern Ireland's Premier Golf and Spa Resorts.

Located just 15 minutes from the City of Derry Airport, within easy reach of Derry-Londonderry's historic walled city and the world famous Giant's Causeway, the Roe Park Resort blends the charm of an Irish country house hotel with the comfort and amenities of a modern 4-star golf and spa resort.

Whether you're travelling for business in Derry-Londonderry or the North West, in search of the perfect Northern Ireland golf or spa break, planning a special occasion or simply sampling the history and natural beauty of Northern Ireland, we invite you to enjoy some of the finest hotel, golf and leisure facilities that the North-West of Ireland has to offer.

  • 118 guest rooms and luxury suites
  • 2 Self Catering Houses - The Lodge and The Cottage
  • 18 hole parkland golf course and driving range
  • Elemis spa perfect for a relaxing spa break
  • Two award-winning restaurants and bars
  • Adjacent to the stunning Roe Valley Country Park including fishing, canoeing and walking trails
  • Beautifully restored 18th century buildings

One of the most picturesque wedding venues in Northern Ireland, Ideal for exploring the Northern Ireland coastline and Giant's Causeway

Where modern luxury meets traditional Irish charm and hospitality.

Company Culture

Roe Park Resort & Spa: A Workplace Oasis

At Roe Park Resort & Spa, we don't just offer a destination for our guests; we provide a journey for our team members. Set amidst nature's finest landscapes, working at Roe Park is an experience that combines professional growth with personal enrichment.

Every day, our team steps into a world where luxury intertwines with heritage, and service meets passion. Here, we believe that our greatest asset is our team, and we are committed to nurturing each member's potential. With a plethora of opportunities ranging from culinary arts to spa management, from guest relations to landscape aesthetics, Roe Park offers diverse roles that cater to a wide array of talents and aspirations.

Beyond the professional realm, Roe Park's culture thrives on camaraderie. The bonds formed within our walls are ones of mutual respect and admiration. Our team enjoys the unique perks of working at a resort, including access to world-class facilities, staff events, and an environment that continually inspires.

Roe Park Resort it is not only our beautiful facilities that has brought us success, it's the people who provide a high level of service with a warm smile to ensure that our guests return.

Apply now if you would like a new opportunity and join our committed and talented team.

Desired Criteria

Required Criteria

Closing DateFriday 14th June, 2024