Customer Service Co-ordinator

1 week ago

Brentwood, Essex, United Kingdom Canon Full time

Canon UK is looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development.

Do you have the skills and aptitude we're looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on

Primary Objective:

To support Imaging Supplies withdelivery and admin duties.
The role will encompassresponsibility of maintainingmaster data, logistics.
Duties, speaking to customers toresolve delivery queries and givecustomer satisfaction.

What we offer:

  • Competitive Pay: Our salaries are competitive, regularly benchmarked against similar roles, and reviewed annually.
  • Bonus Scheme: Enjoy a discretionary bonus that rewards your contributions towards achieving our goals.
  • Learning & Development: Embrace continuous learning with readily available resources and support.
  • Work &

Home Life Balance:
Benefit from a minimum of 25 days holiday per year, holiday purchase options, and a flexible working policy.

  • Diversity: Join our global organization committed to building a diverse and empowered workforce that mirrors the communities we serve.
  • Health & Wellbeing: Access private healthcare, an Employee Assistance Programme, Mental Health First Aid UK partnership with a network of champions, and discounted rates at Nuffield Health Gym.
  • Employee Discount: Enjoy up to 38% off products from our Canon store.
  • Additional Benefits: Includes a generous pension, Canon Awards, discount cards, Cycle to Work scheme, season ticket loans, and charity volunteer days.

What we give:

  • With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly. Investigating, audit & resolve Customers queries and complaints
  • Maintain master dated on the Sap system
  • Minimize and control cost associated with warehousing and delivery
- input orders accurately and within good time

  • Committed to excellent customer service and prepared to go the extra mile to ensure customersatisfaction
  • Team player
  • Excellent communication skills both written and verbal
  • Plan & Organize effectively

What we ask:

  • Customer Service: Demonstrated ability to provide excellent customer service,resolving queries and complaints effectively to ensure customer satisfaction.
  • Data Management: Proficiency in maintaining and managing master data onsystems like SAP to ensure accurate and uptodate information.
  • Logistics: Understanding of logistics processes to support smooth warehousingand delivery operations.
  • Communication Skills: Strong written and verbal communication skills to interactwith customers, colleagues, and other stakeholders effectively.
  • Accuracy: High attention to detail and ability to maintain high standards ofaccuracy in all tasks.
  • Organizational Skills: Effective planning and organizational abilities to managetasks efficiently and meet deadlines.
  • Collaboration: Strong team player, able to work collaboratively to achievedepartmental and organizational goals.
  • Flexibility: A proactive and adaptable approach to work, accommodating changesand meeting customer commitments.
  • IT Proficiency: Comfortable with computer systems, including accurate keyboardand word processing skills. Familiarity with MS Office, including Microsoft Excel, isessential.

Desirable Qualifications and Experience:

***- Document Services: Previous experience working in a document services areawould be advantageous.

  • Commercial and

Legal Understanding:
Basic understanding of commercial andlegal concepts for decision-making.

  • Record Management: Experience maintaining company records in an electronicdatabase is desirable.
  • Logistics Experience: Previous experience with document scanning hardware andreprographics kit is a plus.
  • Information/

Project Management Qualifications:
AIIM, PRINCE2, APM, AGILE, orother relevant Information/Project Management qualifications would be consideredan advantage.

You will need:

  • Customer Service: Investigating, auditing, and resolving customer queries andcomplaints, as well as ensuring excellent customer service and satisfaction.
  • Data Management: Maintaining master data on the Sap system, which involvesaccuracy and attention to detail.
  • Cost Control: Minimizing and controlling costs associated with warehousing anddelivery.
  • Order Processing: Inputting orders accurately and efficiently.
  • Teamwork: Being a team player and collaborating effectively with colleagues.
  • Strategic Thinking: Demonstrating the ability to think strategically and makedecisions that align with the company's goals.
  • Communication: Possessing excellent written and verbal communication skills.
  • Plan

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