![Pertemps Wrexham](https://www.jobsinwales.com/assets/employer-images/employer-logo-default.jpg)
Customer Service Advisor
2 weeks ago
Location:
Cheshire, CH65 9HQ
Pay Rate:
£23,160
Shift: 8 hour shifts between 8.30am - 8.00pm and Saturdays 10.00am to 2.00pm (on a rota basis )
Hours:
Full- time
Contract:
Permanent
ABOUT THE ROLE
As a member of an inbound customer service team, you will liaise between our client's customers and service providers to ensure the highest standards of service are maintained in all areas.
Your role will involve effectively and consistently resolving our client's customer queries and providing the highest standard of customer care, always aiming for excellence.
You will aim to answer all queries promptly and provide first call resolution.You will also work closely with the internal Customer Relations Team to ensure continuity of service and achieve your objectives.
SPECIFIC TASKSEffective handling of inbound calls in a busy working environment
Management of emails within the Customer Service mailbox
Liaise with the Customer Relation Team to provide a satisfactory response to any complaint
Provide support to the Customer Relations Team when required
Updating STARS (Servicer Tracking and Recording System)
Capture dates and times at which contact has been attempted or achieved
Organise calls to incorporate clients requested call back times
Undertake training as required
Take part in team meetings to share learning and improve processes
Perform other tasks as required by management
Deliver on your promises.
SKILLS &
EXPERIENCE REQUIREMENTS:
Confidence in handling telephone communications is essential for this position.
Previous experience in a busy, inbound call customer service role is desirable.
Experience in the property sector is an advantage.
Excellent verbal and written communication skills for effective liaison with clients and service providers.
Strong problem-solving skills to handle and resolve queries efficiently.
Ability to manage multiple tasks, prioritise workload, and meet deadlines.
Proficiency with customer service software (e.g., STARS) and general computer skills.
Ability to work collaboratively with the Customer Relations Team and other departments.
For further information, please call (phone number removed) or send CV to: (url removed)#J-18808-Ljbffr
-
Customer Services Advisor
2 weeks ago
Ellesmere Port, Cheshire, United Kingdom Service Care Full timeJob Title: Housing Customer Service AdvisorWork and Interview Location: Chester CH2 3ALContract Type: 12 Weeks (potential temp to perm)Weekly Hours: Part TimeStart Date:ASAPA large housing association is recruiting in Cheshire for an experienced Housing Customer Service Advisor to provide an excellent and suitable customer service to their customers,...
-
Customer Service Advisor
2 weeks ago
Ellesmere Port, Cheshire, United Kingdom SGS Full timeCompany DescriptionSGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We...
-
Service Advisor
2 weeks ago
Ellesmere Port, Cheshire, United Kingdom Richard Abson Group Full timeService Advisor required for an outstanding prestige dealership at Cheshire Oaks.Working in the aftersales department, within a large team of 6 advisors - who individually handle between 10-15 customers per day.Monday - Friday working hours are 8:00 - 6:00You will also be required to work 1 Saturday morning every 6 weeks (paid as overtime)Average monthly...
-
Service Advisor
2 weeks ago
Ellesmere Port, Cheshire, United Kingdom Pybus Recruitment Full timeJob: Service AdvisorLocation: Cheshire Oaks, CH65Salary £23,805 based on experience + OTE £40,000 + Benefits45 Hours Per WeekAs a Service Advisor you will always ensure the highest level of customer satisfaction and care for vehicle servicing and repair and will be the point of contact for all customer communication. You will have excellent communication...
-
Customer Service Researcher
2 weeks ago
Ellesmere Port, Cheshire, United Kingdom Pertemps Network Group Full timeJob Description:Customer Service ResearcherEllesmere Port£22,800 basic salaryMonday to Friday 8:30am to 5:00pmPermanentAn exciting opportunity has arisen for a Customer Service Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with clients to gather further information...
-
Sales & Customer Service Advisor
2 weeks ago
Ellesmere Port, Cheshire, United Kingdom Inchcape Full timeAre you customer focused, self-motivated and looking for a new challenge?As a Sales & Customer Service Advisor at Cheshire Oaks covering maternity cover, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities.This customer focused...
-
Sales & Customer Service Advisor
2 weeks ago
Ellesmere Port, Cheshire, United Kingdom Inchcape Full timeAre you customer focused, self-motivated and looking for a new challenge?As a Sales & Customer Service Advisor at Audi Cheshire Oaks, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities.This customer focused role offers a...
-
Service Advisor
2 weeks ago
Ellesmere Port, Cheshire, United Kingdom Pybus Recruitment Full timeJob: Service AdvisorLocation: Cheshire Oaks, CH65Salary £23,805 based on experience + OTE £40,000 + Benefits45 Hours Per WeekAs a Service Advisor you will always ensure the highest level of customer satisfaction and care for vehicle servicing and repair and will be the point of contact for all customer communication. You will have excellent communication...
-
Sales & Customer Service Advisor
2 weeks ago
Ellesmere Port, Cheshire, United Kingdom Inchcape Full timeAre you customer focused, self-motivated and looking for a new challenge?As a Sales & Customer Service Advisor at Audi Cheshire Oaks, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities.This customer focused role offers a...
-
Sales & Customer Service Advisor
2 weeks ago
Ellesmere Port, Cheshire, United Kingdom Inchcape Full timeAre you customer focused, self-motivated and looking for a new challenge?As a Sales & Customer Service Advisor at VW Cheshire Oaks, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities.This customer focused role offers a...
-
Trainee Customer Service
1 month ago
Ellesmere Port, Cheshire, United Kingdom SGS Full timeCompany DescriptionSGS are the world's leading testing, inspection and certification company.We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.We deliver services that touch...
-
Trainee Customer Service
4 weeks ago
Ellesmere Port, Cheshire, United Kingdom SGS Full timeCompany DescriptionSGS are the world's leading testing, inspection and certification company.We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.We deliver services that touch...
-
Parts Advisor
2 weeks ago
Ellesmere Port, Cheshire, United Kingdom Auto Skills UK Full time £24,000 - £31,500PARTS ADVISOR Basic Salary: £24,000OTE:£31,500 Working Hours : Monday to Friday 8.30am - 5.30pm and 1 in 2 Saturdays 8.30am pm Benefits:Overtime paid at x 1.5, £60 Paid for Saturday Morning. A main Car Dealership is seeking an experienced Parts Advisor to join their team. Responsibilities of a Parts Advisor Working on the front and back counter...
-
Patient Services Advisor
2 weeks ago
Ellesmere Port, Cheshire, United Kingdom Churchmere Medical Group Full timeJob descriptionAn exciting opportunity for a Patient Services Advisor (Medical Receptionist/Call Handler) has arisen to join our practice either full (37.5 hours/week ) or part-time (28.5 hours/week).This is a fantastic opportunity for a positive, enthusiastic, and patient focussed individual.A typical day is 8am - 6.00pm and then you will need to be able to...
-
Employment Advisor
2 weeks ago
Ellesmere Port, Cheshire, United Kingdom Korenda Limited Full timeTitle: Employment Advisor Location: This is anoffice-based role, Ellesmere PortSalary: 26, ,545Job Type: Permanent, Full time, Onsite - 37 hours Monday to Thursday 8.30amto 5pm, Friday 8.30am to 4.30pmJobRole Are you looking for a rewarding rolethat will allow you to utilise your current skills to influence,support and encourages others to build a future?...
-
Senior Client Advisor
2 weeks ago
Ellesmere Port, Cheshire, United Kingdom Diesel Full timeSenior Client Advisor:Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide...
-
Apprentice Parts Advisor
2 weeks ago
Ellesmere Port, Cheshire, United Kingdom Inchcape plc Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Does being an apprentice at a global automotive retailer appeal to you? Do you want to be trained to high standards by leading automotive brands? Are you ready to embark on exciting journey in a business going through...
-
Chocolate Advisor
2 weeks ago
Ellesmere Port, Cheshire, United Kingdom McArthurGlen Designer Outlets Full timeJob descriptionLindt is recognised as a Top 5 Great Place to Work, where our purpose of making people feel special is at the heart of everything we do.If you love the world of retail, are brilliant at making people feel special and would like to learn the language of chocolate, join us and discover the Lindt difference.We currently have a vacancy in our...
-
HSE Advisor
2 weeks ago
Ellesmere Port, Cheshire, United Kingdom Bilfinger Full timeHSE Advisor Location: Ellesmere port Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets. We enhance the efficiency of assets, ensuring a high level of availability and...
-
HSE Advisor
2 weeks ago
Ellesmere Port, Cheshire, United Kingdom Millbank Holdings Full timeDo you have demonstrable experience with Auditing/ Inspection?Would you be interested in joining a well-established leading Engineering Maintenance Provider where you be at the forefront of a safety-first approach?Are you passionate about maintaining the highest standards of health, safety and environmental processes?If the answer is yes, please read on for...